Empregos atuais relacionados a Customer Success Manager - Sao Paulo - LSEG (London Stock Exchange Group)
-
Customer Success Manager
3 semanas atrás
São Paulo, Brasil TITAN Tempo inteiroJoin to apply for the Customer Success Manager role at TITAN Join to apply for the Customer Success Manager role at TITAN Get AI-powered advice on this job and more exclusive features. TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire...
-
Customer Success Manager
3 semanas atrás
São Paulo, Brasil Elsevier Tempo inteiroJoin to apply for the Customer Success Manager role at Elsevier Join to apply for the Customer Success Manager role at Elsevier Get AI-powered advice on this job and more exclusive features. Purpose of the JobThe Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Elsevier Tempo inteiroJoin to apply for the Customer Success Manager role at ElsevierJoin to apply for the Customer Success Manager role at ElsevierGet AI-powered advice on this job and more exclusive features.Purpose of the JobThe Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil Elsevier Tempo inteiroJoin to apply for the Customer Success Manager role at Elsevier Join to apply for the Customer Success Manager role at Elsevier Get AI-powered advice on this job and more exclusive features. Purpose of the Job The Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil TITAN Tempo inteiroJoin to apply for the Customer Success Manager role at TITAN Join to apply for the Customer Success Manager role at TITAN Get AI-powered advice on this job and more exclusive features. TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire...
-
Customer Success Leader Júnior
Há 6 dias
São Paulo, Brasil Desk Manager Tempo inteiroGet AI-powered advice on this job and more exclusive features. A Desk Manager é uma plataforma completa de ESM e ITILSM que simplifica desde a operação até a gestão estratégica de serviços. Com mais de 10 anos de mercado e 500 clientes ativos em diferentes segmentos , nossa suíte com 14 aplicativos integrados se destaca por unir inovação,...
-
Customer Success Manager
2 semanas atrás
Sao Paulo, Brasil Imperva Tempo inteiro**Customer Success Manager** **The Opportunity**: Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500. Reporting directly to the Director of Customer Success Management, the Customer...
-
Customer Success Manager
2 semanas atrás
Sao Paulo, Brasil Imperva Tempo inteiro**Customer Success Manager****The Opportunity**:Do you want to build your career in one of the most innovative and growing industries within software?Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500.Reporting directly to the Director of Customer Success Management, the Customer Success...
-
Customer Success Segment Manager
Há 3 dias
Sao Paulo, Brasil DocuSign Tempo inteiro**Customer Success Segment Manager** Customer Success | Sao Paulo, Brazil **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At...
-
Customer Success Manager
2 semanas atrás
Sao Paulo, Brasil OEmprego Tempo inteiroSerá responsável pela gestão Customer Success do produto BizApps. Identificação de novas oportunidades de negócios. Acompanhamento da utilização do produto junto aos clientes e por propor melhorias e novas soluções. Responsável pela manutenção da carteira de clientes já existente. Responsável pela análise técnica do produto...
Customer Success Manager
2 semanas atrás
Our Customer Success Managers (CSMs) connect with our clients in order to support Refinitiv’s product solutions. The CSM plays a vital role in ensuring that our customers fully bring to bear the value of Refinitiv by discovering and implementing workflow solutions while continuously providing mentorship throughout the customer’s journey.
In a role that is comprised of relationship management, education and deep workflow expertise, the CSM is responsible for successful adoption, retention and expansion of our solutions within their assigned accounts. Equal parts trusted advisor and product specialist, the CSM collaboratively crafts and implements engagements with key business decision makers, assists in reducing driven risk, and finds opportunities in his/her accounts. By redefining our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for efficient renewal and upsell growth.
Role Overview:
- Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, achievements, risks and metrics needed to achieve them.
- Demonstrate and educate new customers on how to use our products, content, and technologies in a manner that is tailored to their specific use-case.
- Monitor usage, health gauges, competitive landscape and any other relevant data in order to build a retention strategy.
- Find leads and connects with Sales to work on growth opportunities. (upsell and cross-sell)
- Work along other teams such as Account Managers, Transactions Relationship Managers, Sales Readiness and Customer Proposition to ensure we are addressing our customers’ needs.
- Bring in customer intelligence and feedback.
- Ensure customers derive maximum value from their investment in Refinitiv services and solutions, utilize all licenses and collaborate with other Refinitiv partner teams to ensure retention and growth.
- Build, maintain and demonstrate positive relationships with business decision makers and users within each account to influence adoption.
Your Success:
A CSM will be measured by:
- Breadth & depth of customer relationships
- Portfolio attrition
- Customer concern and risk mitigation management
- Product Adoption
- Contributions to growth and renewals
Qualifications/Skills:
- ~proven experience working in the SaaS industry.
- Cross-Asset knowledge is needed.
- Deep understanding of the Enterprise workflow and technology trends.
- Ability to map a customer’s business process to product capability.
- Strong ability to collaborate with internal operational and account management teams.
- Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
- Experience facilitating customer meetings and making pitches to an audience in a concise, inspirational and convincing manner.
- Strong problem-solving skills.
- Ability to adapt and thrive in a fast-paced environment and rapidly
- changing market.
- Proactive and positive demeanor that has a "whatever it takes" approach to increase customer satisfaction.
- Higher education in business, economics, finance, engineer.
- Industry qualifications preferred: Master in Data Science, Master in Finance, MBA.
- AWS and/or Google Cloud Certification is a plus
- Programming skills is a plus
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employe
