Salesforce Administrator

**Salesforce Administrator**: - Functional area: Information Technology - Country: Brazil - City: Pune, India; Sao Paulo, Brazil - Company name: Atlas Copco Rental Europe n.v. - Date of posting: Jan 2, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** **Salesforce Administrator** The Atlas Copco Specialty Rental Division is currently looking for a **Salesforce Administrator (Support Specialist)** to join our team. Your mission will be to support the growing user base for Salesforce CRM, CPQ and Field Service, taking care of the system administration and data management, but partly also assisting with and developing continuous improvement initiatives. In this role, you will report to the Competence Center Manager Business Applications. **Tasks and responsibilities** - Provide first-line support to our users in Marketing, Sales, Operations and Service, aiming for quick resolution of problems and issues - Perform system administration, testing, configuration, data load and data cleaning tasks - Communicate with suppliers (internal or external) in relation to system enhancements or escalated issues - Maintain and improve existing documentation and training material - Participate in projects to enhance our systems or processes - Provide input and support initiatives to increase our user support efficiency - Create and deliver micro-trainings to the user community **Experience & educational requirements** **Educational Requirements**: - You have a business degree in information technology or equivalent through experience - Salesforce Administrator certification is recommended - Strong English written and oral communication skills are mandatory. Any additional language is a plus **Experience Requirements**: - You have experience supporting Salesforce Sales and/or Service Cloud orgs in a global environment - Experience with Salesforce Field Service or CPQ is a plus - Experience with document generation tools is a plus - Excellent organizational, communication and analytical skills - From a technical perspective we expect experience with more complex support issues and bug fixes, expanding the basic administrator tasks of user creation and data management **Personality requirements** - An innovative “there is always a better way" person with a positive, flexible and responsive “can do” mindset - A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency. You will be part of a global team but should be able to work independently on the support issues assigned to you and take ownership of these from an end-to-end perspective - A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise - A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations - A team player and natural diplomat who interacts and unites team members, customers and other stakeholders - Open-minded with a global mindset, curious to understand and learn new perspectives - An entrepreneurial mind set; through enthusiasm, commitment and curiosity you achieve great things together with your stakeholders - A person who complies with our DNA (Commitment - Interaction - Innovation) **Our offer** You get the opportunity to leave your footprint on our organization by being part of a highly motivated team that is rolling out a new global CRM and ERP system in more than 40 countries, creating the foundation for our division’s ambitious growth plans. You will develop yourself both professionally and individually, by both internal and external training and contacts. You will join a multinational company with a decentralized structure, collegial atmosphere, where every employee can take charge of her/his own career with plenty possibilities for internal mobility. We offer a market conform salary with extralegal benefits. **Job Location**: - Job location: Pune (India) or Sao Paulo (Brazil) - Headquarters are based in Antwerp, Belgium **Atlas Copco Specialty Rental** Great ideas reinforce sustainable development. That’s why at Atlas Copco Specialty Rental we promote agility by focusing on responsive actions, being able to adapt to any situation and doing so in a smart way. Our passionate experts do this together with our customers through providing them air, power, flow, steam and nitrogen solutions according to their needs. By teaming up with our customers we are making agility count. We are a division of the Power Technique business area, headquartered in Boom (Belgium) and offer specialty rental solutions under several brands around the globe. **Diverse by nature and inclusive by choice** Bright ideas come from all of