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Spanish Speaking Retention Agent
2 semanas atrás
**About Us**
We are a well-established and rapidly growing financial services company specializing in investment solutions. With a strong presence in the industry, we are committed to providing top-tier services to our global client base. Our team is dedicated to ensuring customer satisfaction, offering expert guidance, and creating a supportive and professional work environment.
**Position Overview**
**Responsibilities**:
- Actively engage with existing Spanish-speaking clients to build strong, long-term relationships.
- Ensure high client retention by providing timely support, resolving issues, and offering suitable solutions.
- Educate clients on the company’s products, services, and ongoing promotions to enhance their trading experience.
- Identify client concerns and objections, addressing them proactively to increase retention rates.
- Collaborate with internal teams, including sales and customer support, to improve client satisfaction and loyalty.
- Ensure all communications and client interactions comply with company policies and industry regulations.
- Maintain detailed and accurate records of client interactions and account activities.
- Stay updated on industry trends, market developments, and competitors to enhance client engagement strategies.
**Position Requirements**
- Fluency in Spanish and English (both written and spoken) is essential.
- Proven experience in client retention, sales, or customer service within the financial, or trading industry.
- Strong persuasion, negotiation, and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment while maintaining professionalism.
- Excellent communication and interpersonal skills with a client-focused approach.
- Knowledge of investments and financial markets is a strong advantage.
- Strong organizational skills and attention to detail.
**What We Offer**
- Competitive salary with a lucrative commission structure.
- A dynamic and multicultural work environment with a team of industry professionals.
**How to Apply**
If you are passionate about client retention, have strong communication skills, and are eager to grow within a reputable financial services company, we want to hear from you
Join us and be part of a thriving and forward-thinking team
