Danish Speaking Support Agent

Há 2 dias

Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiro

**Responsibilities**:

- Provide customers with accurate information about the company's products, services and payments.
- Actively seeking new sales by executing appointed strategies and instructions.
- Comply with laws, rules, company policies, and procedures as required.
- Understand thoroughly the companys products whilst ensuring that customers are always presented accurate information.
- Provide an excellent customer experience.
- Work closely with other departments, especially Payments and Collections, to ensure transparent and efficient interaction.
- Support additional customer service inquiries.
- Promote a positive working environment.
- Perform other tasks as assigned.

**Requirements**:

- We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach
- Experience in customer on-boarding and documentation verification processes.
- Higher Education qualification;
- Able to read, write and speak fluent Danish and English;
- Experience with customer database is a plus;
- Team player with customer oriented mind-set;
- Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel);
- Able to follow oral and written instruction and to identify exceptions;
- Attention to detail, initiative and high standard of work;
- Willingness to learn and grow.

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