Work From Home Seller Partner Support Associate

1 semana atrás

Espírito Santo, Brasil Amazon Spain Services, S.L.U. - B76 Tempo inteiro

* Proficiency (C1/C2 level) in English and Italian.
- Previous experience in a customer service environment.
- Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease
- Identify customers’ needs, clarify information, research every issue and providing solutions.
- Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
- Build sustainable relationships and engaging customers by going the extra mile.
- Oversee and achieve various productivity and quality targets and metrics.
- Collaborate with various internal stakeholders and teams.
- Document all Selling Partner interactions and information according to standard operating procedures.
- Troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors.
- Attend regular training sessions, learn product details and key selling points of products and technologies.
- Any other duties and special projects as directed by management in keeping with the employee’s skills and experience About the team Join our Amazon Family in Spain - New hires become a member of a diverse, multicultural and global team. Join one of our many Amazon community & Affinity groups to further experience Amazon’s inclusive, collaborative culture. - Amazon takes pride in growing talent and leadership from within and offers multiple career paths. - Private Healthcare Plan - Employees can work remotely outside of Spain for up to 10 working days per year, from almost anywhere in the world (with some exceptions). - Prior to employment start, must have high speed internet with up to 5Mb download and 1Mb upload speed and a suitable home office work environment compliance with Amazon’s virtual contact canter policy.
- Excellent listening skills; able to demonstrate empathy and willingness to help
- Prior Contact Center experience very helpful (preferred)
- Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively
- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.
- Maintain a strong customer focus, ensuring the customer feels supported and valued
- Foster a positive and cooperative team environment at all times.
- Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role.
- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.
- Enthusiastic, highly self-motivated and willingness to learn new skills.
- Demonstrate strong sense of urgency and adaptability in response to changing business needs
- Demonstrate the ability to identify and drive process improvements.

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