Ltsa Program Manager Iii

**Mitsubishi Power Americas, Inc. is looking for an LTSA Program Manager III**

**SUMMARY**

This position is responsible for the overall management and implementation of Long Term Service Agreements (LTSA). Including but not limited to the coordination of MHI resources required to successfully implement the requirements of the LTSA contract. The LTSA Program Manager III is an advanced position that requires the capability to perform work assignments on a wide variety of task with limited supervision. The manager must have the capability to make sound recommendations regarding safety, reliability and integrity of the products and services being provided. The manager will be given greater leadership responsibility and opportunities for direct interface with customers.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Coordination of parts, repairs and the ordering of new parts to support outages at the customer’s plant site;
- Travel to customer plant sites for the purpose of planning outage requirements and meeting with the customer on all contract issues; Help in the development of new processes / improve current processes. Travel up to 50% of the time.
- Explore opportunities to increase sales to a current customers or new customers:

- Support / coach new PM’s and SMs on procedures/processes. Develop and understand the contract requirements:

- Understand and follow the history of parts in the units. This includes the hours, starts and remaining life of parts in the unit and in repair;
- Ensure parts required to implement an outage are on site prior to the start of the outage;
- Expedite parts as required to support the LTSA contract requirements;
- When an outage is complete, arrange to ship parts off site for repair;
- Follow the status of repair parts while off site to ensure they return to support the next outage;
- Reorder parts to replace non-repairable parts;
- Forecast part requirements and arrange for parts required by the LTSA;
- Follow part orders to ensure parts are manufactured to support outages;
- Consult with MHI engineering on the remaining life of parts that have been in operation;
- Serve as focal point for the resolution of technical issues;
- Provide project administration including documentation of warranty issues;
- Resolve warranty issues;
- Perform other such duties as may be required.

**OTHER DUTIES AND RESPONSIBILITIES**
- Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
- Support ISO 9001 compliance and initiatives.
- Participate in proactive team efforts to achieve departmental and company goals.
- Contribute to building a positive team spirit.
- Communicate effectively with subordinates and management at all levels.
- Protect confidential information by not communicating, disclosing to, or using for benefit of 3rdparties.
- Maintain the highest degree of honesty and integrity at all times.

**KNOWLEDGE, SKILLS & EDUCATION**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- E ducation and/or Experience: Bachelor's degree (BSME, BSEE) from four-year College or university; or at least ten (10) years related experience and/or training; or equivalent combination of education and experience is required for PM position.
- L anguage Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Fluent in English and Portuguese is highly desirable.
- R easoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- C omputer Skills: Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.

**PHYSICAL DEMANDS & WORK ENVIRONMENT**

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to toxic or