Analista Customer Service Sr

Team Overview and Job responsibilities:
We are looking for Senior Contract Analyst to join our team. Based in Sorocaba, Brazil, you will be responsible for contracts/orders administration for Industrial and Construction Business Unit. The Senior Contract Analyst is responsible for overseeing the end-to-end order management process, ensuring timely and accurate processing of customer orders. This role involves analyzing order data, identifying process improvements, and collaborating with various departments to enhance customer satisfaction and operational efficiency.

Roles & Responsibilities:

- Manage the entire order lifecycle from order entry to delivery, ensuring accuracy and timeliness, analyzing order data to identify trends, issues, and opportunities for process improvements.
- Collaborate with sales, logistics, financial and other areas to resolve order-related issues and ensure customer satisfaction, developing and implement order management policies and procedures to optimize efficiency.
- Monitor key performance indicators (KPIs) related to order management and provide regular reports to management, also ensuring compliance with company policies, industry regulations, and customer requirements.
- Train and mentor junior order management staff, providing guidance and support as needed, utilizing order management software and tools to streamline processes and improve data accuracy.
- Participate in cross-functional projects to enhance overall supply chain operations.

Who are we looking for?
- Minimum of 3-5 years of experience in order management, supply chain, or a related field, working mainly with contracts/orders, backlog, reports, and claims.
- Strong analytical and problem-solving skills with a keen attention to detail and excellent communication and interpersonal skills.
- Ability to meet tight deadlines and prioritize workloads as well as develop new ideas and creative solutions.
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Knowledge of SAP and advanced working knowledge of MS Office (esp. MS Excel).
- Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are._
- All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business._
- Visit our _
- DE&I Page_
- to_ learn more about Prysmian's commitments._