Business Insights Professional

Há 3 horas

Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:18714

**Cargo**:Business Insights Professional - Consultor(a)

**Diretoria**:Chief Revenue Officer

**Breakdown**:Residential Solutions

**UO**:Resid. strategy and digital intelligence

**Regional**: TIM SA Headquarter

**Estado**:RIO DE JANEIRO

**Cidade**:RIO DE JANEIRO

**Descrição do Papel**

Responsável por analisar relatórios gerenciais e gerar insights com foco no aumento da produtividade e melhoria contínua da jornada do cliente.

**Principais Atividades**
- Estruturar, acompanhar e reportar os KPIs da mesa de performance;
- Analisar os KPIs de acordo com os fluxos e origens de mídia;
- Gerenciar, documentar e evoluir os processos da mesa, viabilizando feedback loop e influenciar o time de performance;
- Analisar oportunidades de melhorias e adoção das melhores práticas nos processos oferecendo soluções orientadas à eficiência operacional;
- Desenvolver relatórios, dashboards e visualizações de dados que geram insights analíticos para a tomada de decisão, aplicando métodos e modelos para elevar as decisões baseadas em dados;
- Construir o roadmap de principais oportunidades e gaps;
- Assegurar a governança de dados e construir mecanismos de garantia da qualidade, integridade e confiança dos dados;

**Conhecimento, experiência e formação**
- Experiência em Digital, marketing Digital e Marketing (Segmentos)
- Formação Superior Completo (Marketing, Economia, Marketing Digital e etc)
- Pacote Office
- Google Analytics

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