Business Insights Leader

Há 3 horas


Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:19485

**Cargo**:Business Insights Leader - Especialista Sênior

**Diretoria**:Chief Revenue Officer

**Breakdown**:Residential Solutions

**UO**:Resid. strategy and digital intelligence

**Regional**: TIM SA Headquarter

**Estado**:RIO DE JANEIRO

**Cidade**:RIO DE JANEIRO

**Breve descrição do perfil**:
Responsável por fazer análise contínua de indicadores ao longo de toda a jornada do cliente, analisar relatórios gerenciais e gerar insights com foco no aumento da produtividade e melhoria contínua da jornada do cliente.

**Principais atividades**:

- Fazer análise contínua de indicadores ao longo de toda a jornada do cliente;
- Identificar gaps e oportunidades, tanto estratégicos, quanto operacionais, com foco em otimização dos resultados ao longo da jornada;
- Mapear e acompanhar KPIs da área;
- Gerar outputs orientativos para os times estratégicos e operacionais com o objetivo de aumentar a produtividade;
- Direcionar as maiores oportunidades e/ou gaps e assim as ações. Fornece os principais dados e inteligência aos times da Mesa;
- Estruturar, acompanhar e reportar os KPIs da mesa de performance;
- Analisar oportunidades de melhorias e adoção das melhores práticas nos processos oferecendo soluções orientadas à eficiência operacional;

**Experiências, conhecimentos e formação**:

- Ter trabalhado em consultoria, startup e inteligência de negócios e planejamento estratégico como usuário ou programador de ferramentas, como Data Suite, Tableau, Power BI, Looker ou outras;
- Dominar Excel, SQL e programação, incluindo Big Query, Alation, Gaia, Teradata, ou outras, é um diferencial;
- Graduação completa.



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