Product Support Analyst

2 semanas atrás

São Paulo SP, Brasil Infor Tempo inteiro

General information- Country
- Brazil
- City
- Sao Paulo
- Job ID
- 42176
- Department
- Customer Support
- Experience Level
- ASSOCIATE
- Employment Status
- FULL_TIME
- Workplace Type
- Hybrid
- Description & Requirements-
A Day In The Life Typically Includes:

- Keep customers informed of how and when problems are resolved with focus on retention and reference ability.
- Provide additional follow up, testing and
troubleshootin
g.
- Manage workload effectively following Support Procedures.
- Responsible for referring when needed to other support analysts, provide feedback to development with guidance from mentor (more senior analysts) and liaises with other departments.
- Contribute and maintain information in the support knowledge base.
- Develop product knowledge in specific ERP products and identify areas for further s
pecialization.

Basic Q
ualifications:

- Customer management experience with ability to communicate via written or verbal
communication in English.
- Experience analyzing data research.
- Fluency in Brazilian Portuguese.
- Experience with ERP software.
- Experience managing customer
relationships.

Preferred Q
ualifications:

- Fluent in English.
- Microsoft Office experience.

Location: Hybrid role
- About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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