Senior Support Analyst
Há 2 dias
We are Oitchau , a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions. We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners. Our Support team ensures clients have a seamless experience across all our products. We provide reactive support via chat and email, using Zendesk, assisting both SMB and Enterprise (Giants) clients. Key Responsibilities Handle complex support cases from Enterprise and Giant clients via email, offering technical guidance on our platform, mobile apps, tablet app, API, and native integrations. Reproduce and analyze bugs, identify root causes, and communicate findings clearly to clients and internal teams. Create and prioritize bug reports with Product and Engineering, following internal workflows and standards. Own the QA process for reported issues until resolution and deployment. Mentor and support junior analysts, acting as a secondary team lead and contributing to team development. Maintain strong performance across support KPIs, ensuring SLA compliance and a high-quality client experience. Suggest and help implement process improvements and automations to enhance team efficiency. Utilize AI tools to streamline workflows and optimize support delivery. Must have Advanced English – strong written and verbal communication skills. Solid understanding of REST APIs and hands-on experience with Postman . Experience using support platforms like Zendesk or similar. Analytical mindset and solution-driven approach to technical challenges. Excellent interpersonal skills, especially when working with enterprise clients or non-technical users. Ability to work well under pressure and manage urgent or escalated issues. Strong sense of ownership and team collaboration. Experience mentoring peers or junior team members. Bachelor’s degree completed or in progress. Nice to have Experience in SaaS startups or HR tech companies. Familiarity with system integrations , automation, or data analysis tools. Participation in support process improvement initiatives. Interest in applying AI tools to optimize support and workflows. #J-18808-Ljbffr
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SuccessFactors Support Analyst
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São Paulo, São Paulo, Brasil GeorgiaTEK Systems Inc. Tempo inteiro R$90.000 - R$120.000 por anoJob Title: SuccessFactors Support AnalystLocation: Remote- BrazilType: ContractLanguage: English & Portuguese- C1 LevelJob Description:Indefinite-term support and improvement project.Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible.Base técnica -The...
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Senior Support Analyst
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São Paulo, São Paulo, Brasil Oitchau Tempo inteiro R$90.000 - R$120.000 por anoWe are Oitchau, a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions.We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners.Our Support team ensures clients have a seamless experience across all our products....
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Support Analyst
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São Paulo, SP, Brasil Cognizant Tempo inteiro**Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...
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Sr Principal Systems Analyst
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São Paulo, Brasil Oracle Tempo inteiroSr Principal Systems Analyst – Support Join to apply for the Sr Principal Systems Analyst – Support role at Oracle . Job Description As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while acting as an advocate for customer needs. You will help resolve non‑technical and...
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Support Analyst
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It Support Analyst
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Product Support Analyst
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São Paulo, SP, Brasil Infor Tempo inteiroGeneral information- Country - Brazil - City - Sao Paulo - Job ID - 42176 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & Requirements- A Day In The Life Typically Includes: - Keep customers informed of how and when problems are resolved with focus on retention and...
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Support Analyst
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IT Support Analyst
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Sao Paulo, Brasil KORE Tempo inteiro**Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs. We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst. The IT Support Analyst is responsible for providing end user support for hardware,...