Senior Support Analyst

3 semanas atrás

São Paulo, Brasil Oitchau - Controle de Ponto & Timesheets Tempo inteiro

We are Oitchau , a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions. We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners. Our Support team ensures clients have a seamless experience across all our products. We provide reactive support via chat and email, using Zendesk, assisting both SMB and Enterprise (Giants) clients. Key Responsibilities Handle complex support cases from Enterprise and Giant clients via email, offering technical guidance on our platform, mobile apps, tablet app, API, and native integrations. Reproduce and analyze bugs, identify root causes, and communicate findings clearly to clients and internal teams. Create and prioritize bug reports with Product and Engineering, following internal workflows and standards. Own the QA process for reported issues until resolution and deployment. Mentor and support junior analysts, acting as a secondary team lead and contributing to team development. Maintain strong performance across support KPIs, ensuring SLA compliance and a high-quality client experience. Suggest and help implement process improvements and automations to enhance team efficiency. Utilize AI tools to streamline workflows and optimize support delivery. Must have Advanced English – strong written and verbal communication skills. Solid understanding of REST APIs and hands-on experience with Postman . Experience using support platforms like Zendesk or similar. Analytical mindset and solution-driven approach to technical challenges. Excellent interpersonal skills, especially when working with enterprise clients or non-technical users. Ability to work well under pressure and manage urgent or escalated issues. Strong sense of ownership and team collaboration. Experience mentoring peers or junior team members. Bachelor’s degree completed or in progress. Nice to have Experience in SaaS startups or HR tech companies. Familiarity with system integrations , automation, or data analysis tools. Participation in support process improvement initiatives. Interest in applying AI tools to optimize support and workflows. #J-18808-Ljbffr

  • Senior Support Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Somos Tempo inteiro R$60.000 - R$80.000 por ano

    We're hiring SENIOR SUPPORT ANALYST position.See if you check the following boxes and email us your application at: with "Senior Support Analyst"We are seeking an experienced and proactive professional to provide advanced technical support across the company's IT environment. The ideal candidate has a strong knowledge of Microsoft 365 administration,...

  • Salesforce Support Analyst

    2 semanas atrás

    Sao Paulo, Brasil The Getch Tempo inteiro

    **Role: Salesforce Support Analyst** **Location: Sao Paulo Brazil** **Duration: Fulltime Permanent** **Salary: 15000 to 18000 BRL/MONTH** **Languages: English Mandatory** **Openings: 10+** **Roles & Responsibility** **Salesforce incident support and improvements,** **Portuguese and English Language S** **upport required and ONCALL support 2 weeks per...

  • Senior Business Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil vaga para Senior Business Analyst Tempo inteiro R$80.000 - R$120.000 por ano

    O isaac é a maior plataforma de soluções financeiras feita para escolas. Impulsionamos as instituições oferecendo receita garantida e proporcionando mais flexibilidade de pagamento para as famílias.Nosso objetivo é facilitar a gestão financeira, acabando com a dor de cabeça e permitindo que a escola consiga focar na missão de educar, dedicando mais...

  • SecOps Infrastructure Analyst

    2 semanas atrás

    São Paulo, Brasil Senior Tempo inteiro

    Overview Buscamos um(a) SecOps Infrastructure Analyst para atuar na sustentação e evolução de ambientes em nuvem com foco em confiabilidade, escalabilidade e automação. Este(a) profissional será responsável por garantir a performance e a disponibilidade de aplicações críticas, utilizando boas práticas de Site Reliability Engineering (SRE), além...

  • SecOps Infrastructure Analyst

    2 semanas atrás

    São Paulo, Brasil Senior Tempo inteiro

    OverviewBuscamos um(a) SecOps Infrastructure Analyst para atuar na sustentação e evolução de ambientes em nuvem com foco em confiabilidade, escalabilidade e automação. Este(a) profissional será responsável por garantir a performance e a disponibilidade de aplicações críticas, utilizando boas práticas de Site Reliability Engineering (SRE), além...

  • It Support Analyst

    1 semana atrás

    São Paulo, Brasil Decision Group Tempo inteiro

    Descrição: Main Skill / Job TitleSupport Analyst Required QualificationsConsistent experience in Windows 11, hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, Service Desk. Experience in AMS projects. Main Activities and ResponsibilitiesCandidate will be responsible for: 1) Level 2 and 3 ticket...

  • Customer Support Senior Analyst

    2 semanas atrás

    São Paulo, Brasil Talenses Tempo inteiro

    Descrição CBRE, a global leader in real estate services and investment management, is expanding its operations and seeking the first professional in Brazil to join the Investment Accounting and Support Solutions team. This position represents an excellent opportunity for someone who wants to be part of a global organization, providing direct support to the...

  • Customer Support Senior Analyst

    Há 3 dias

    São Paulo, Brasil Mappit Tempo inteiro

    CBRE, a global leader in real estate services and investment management, is expanding its operations and seeking the first professional in Brazil to join the Investment Accounting and Support Solutions team. This position represents an excellent opportunity for someone who wants to be part of a global organization, providing direct support to the company’s...

  • Customer Support Senior Analyst

    Há 3 dias

    São Paulo, Brasil Talenses Tempo inteiro

    Descrição CBRE , a global leader in real estate services and investment management, is expanding its operations and seeking the first professional in Brazil to join the Investment Accounting and Support Solutions team. This position represents an excellent opportunity for someone who wants to be part of a global organization, providing direct support to...

  • Product Support Analyst

    1 dia atrás

    São Paulo, SP, Brasil Infor Tempo inteiro

    General information- Country - Brazil - City - Sao Paulo - Job ID - 42176 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & Requirements- A Day In The Life Typically Includes: - Keep customers informed of how and when problems are resolved with focus on retention and...