Customer Technical Services Analyst Ii

Há 17 horas

Sao Paulo, Brasil Mastercard Tempo inteiro

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Customer Technical Services Analyst II

Overview
- Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard
- Responsible for overall satisfaction of these business customers through knowledge of their Loyalty business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues
- The applicant will be responsible for diagnosing, communicating, and resolving production incidents
- Do you enjoy finding creative solutions to complex problems and working with others to implement them according to MasterCard and customer business needs?
- Have you provided product technical support on new technology at a global scale?
- Is leading edge technology and being part of a Global company exciting to you?

Role
- Enhances customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquires
- Identify and analyze processing incidents to communicate with both customers and internal partners
- Ensures that customer resolution efforts adhere to Mastercard standard processes and procedures
- Conducts testing and support to identify opportunities for improvements with customer experience at the forefront
- Lead departmental processes to integrate new products and acquisitions into existing b2b support models

All About You
- Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries
- Experience implementing process improvements according to standard procedures
- Experience serving as the go-to person for delivering high quality technical resolutions in a timely manner
- Knowledge of the payments model including Authorization, Clearing, and Settlement is preferred
- Financial acumen and understanding of the four-party process model is preferred
- Collaborate with others in support of products, processes and problem resolution.

Ability to interact with customers as well as MasterCard management to articulate key performance indicators and action pla

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

  • Analyst, Technical Solutions

    Há 6 dias

    Sao Paulo, Brasil Visa Tempo inteiro

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Technical Analyst

    4 semanas atrás

    São Paulo, Brasil SOTEC CONSULTING Tempo inteiro

    Overview Direct message the job poster from SOTEC CONSULTING In Sotec Consulting / Astek Group we are looking for a Calypso Technical Analyst to join our international team in a new and exciting project. You will play a key role within a cross-functional and dynamic environment, contributing to high-impact projects across the organization. Your mission will...

  • Customer Service Rep Ii

    Há 6 dias

    Sao Paulo, Brasil TD SYNNEX Tempo inteiro

    TD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 83 on the Fortune 500®...

  • Technical Support Analyst

    Há 17 horas

    Sao Paulo, Brasil Cepheid Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Manager, Customer Technical Services

    Há 17 horas

    Sao Paulo, Brasil Mastercard Tempo inteiro

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Technical Support Analyst

    Há 17 horas

    Sao Paulo, Brasil Rocket.Chat Tempo inteiro

    **This is a remote job for applicants in Brazil.** We are looking for a full-time highly skilled and dedicated Technical Support Analyst to join our Customer Experience & Services team. This person will provide top-notch service to our external clients, while simultaneously improving the overall customer service process. **Mandatory Hard Skills** - Fluent...

  • Customer Support Analyst

    2 semanas atrás

    Sao Paulo, Brasil Geosys Intl., Inc. Tempo inteiro

    Ref: CustomerSupportAnalyst **Customer Support Analyst** **About Us** EarthDaily Agro delivers easy-to-use analytics that reduce the everyday risks of Agriculture. With 35 years of industry experience, EarthDaily Agro provides customers with the data, analysis and knowledge they need to make more efficient and effective decisions. B2B services range from...

  • Customer Service Manager

    Há 4 dias

    Sao Paulo, Brasil Orange Business Services Tempo inteiro

    **About the role**: To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements). To be the customer’s primary point of contact within Orange Business...

  • Customer Service Rep Ii

    Há 6 dias

    São Paulo, Brasil TD SYNNEX Tempo inteiro

    TD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 83 on the Fortune 500®...

  • Technical Analyst

    1 semana atrás

    Greater São Paulo Area, Brasil SOTEC CONSULTING Tempo inteiro R$90.000 - R$120.000 por ano

    InSotec Consulting / Astek Groupwe are looking for aCalypso Technical Analystto join our international team in a new and exciting project.You will play a key role within a cross-functional and dynamic environment, contributing to high-impact projects across the organization.Your mission will be to translate business requirements into efficient technical...