Customer Success Representative
1 dia atrás
**Who we are**
We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers and boost their revenues.
Think of performance marketing but on steroids as our top-notch marketeers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently we work with the biggest names in Telco, Insurance, Education, FMCGs and Retail in over 45 countries in Latin America, Africa, the Middle East and South-East Asia.
**About the role**
Upstream is seeking an individual to join our Commercial Team as Customer Success Representative. This individual will be responsible for engaging with and enabling our customers to fully utilize our product.
This includes either direct oral/ written communication with our clients or indirect support during the implementation processes through material creation and support documentation.
**Responsibilities Include**:
- Drive seamless onboarding processes and work cross-functionally with our Product and Sales team to actively lead each customer’s successful deployment.
- Develop a deep understanding of our product and the ability to translate business goals into a successful implementation of Upstream.
- Understand customers' business, and identify opportunities for Upstream to add value.
- Establishing trusted client relationships focused on product adoption with a primary goal of driving retention, upsell and ensuring renewal.
- Provide customer training on Upstream’s product and best case practices.
- Gather customer feedback on our product & services.
- Prepare client material and communication for new features.
- Monitor usage and activity.
- Prepare accurate and timely reports.
- Log client communication and document relevant activities within internal customer relationship management software and other tools as assigned
**Requirements**:
- 1+ years relevant work experience in client-facing/account management roles (past experience on Digital Marketing/ E-Commerce or SaaS is much appreciated)
- Excellent oral and written English language skills
- Account Management background will be a plus
- Ability to communicate professionally in a fast-paced environment both orally and written
- Ability to troubleshoot and problem-solving
- Knowledge of the E-commerce industry is highly appreciated
- **Please submit your CV only in ENG.**
**Benefits**
We offer a competitive base salary and benefits, including private health insurance plan, transportation fees, meal vouchers, and mindfulness program subscriptions. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.
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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
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