Brazilian Portuguese Player Support Advocate Part

Há 4 dias


Brasilia, Brasil PTW Tempo inteiro

**Title: Player Support Advocate**

**Hours: 20 hours**

**Monday: OFF, Tuesday: OFF, Wednesday: OFF, Thursday 18:30 - 03:00, Friday: 21:00 - 03:00, Saturday 21:00 - 03:00, Sunday: OFF (BST)**

**Language: Brazilian Portuguese**
**Type: Permanent Contract**

**Full Training Provided**

**Overview**

As one of our Brazilian Portuguese Player Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible. You would also be communicating in English.

**What you’ll be doing**
- Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care, and professionalism.
- Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.
- Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
- You will communicate effectively while working within a dynamic team structure with individual and shared team objectives. It is your responsibility as a team member to ensure the best customer care experience is given to all customers.
- Maintaining a world class, dedicated service, focused on exceptional responses and excellent quality.
- Working with your colleagues across the wider customer community to identify any trends in any customer queries.

**Requirements**:
**What we’re looking for**
- Near-native level fluency Brazilian Portuguese & English, particularly reading & writing.
- Excellent attention to detail, strong communication skills, and knowledge of Microsoft Excel.
- Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
- A logical, methodical approach with good analytical and problem-solving skills.
- Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
- Experience in playing consoles and or PC gaming.
- Be comfortable discussing technical faults/issues relating to game consoles/PCs.
- Experience of someone IT literate, with a tech-savvy mind, or comes from a technical IT PC support background.

**UK Based Applicants**
- A separate and private working area.
- Be able to provide evidence of Right to Work in the UK.

**Global Applicants**
- A separate and private working area.

**PC requirements**:

- An internet speed minimum of 10 Mb/s download internationally.
- A minimum of 4 GB RAM memory.
- Your computer should run at least a 64-bit version of Windows 8 or newer or a recently released version of macOS.
- An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
- A screen with at least a 1080p Full HD display. External monitors are acceptable.
- A (smart)phone usable for two-factor authentication that runs at least:

- Android 4.4 or newer.
- Apple iOS 10.0 or newer.
- Your own Webcam, Headset and Laptop/PC.

**Benefits**

**What we offer**
- You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
- Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
- Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
- Learn as you work and be part of something real that changes the face of gaming - forever

**Who we are**

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platfor



  • Brasilia, Brasil PTW Tempo inteiro

    **Title: Player Support Advocate** **Hours: 40 hours** **Monday: 13:00 - 21:30, Tuesday: OFF, Wednesday: OFF, Thursday 13:00 - 21:30, Friday: 13:00 - 21:30, Saturday 13:00 - 21:30, Sunday: 13:00 - 21:30 (BST)** **Language: Brazilian Portuguese** **Type: Permanent Contract** **Full Training Provided** **Overview** As one of our Brazilian Portuguese...


  • Brasilia, Brasil social sweethearts GmbH Tempo inteiro

    We are a digital media and games company. On a daily basis, we reach millions of users with our content, projects and games, such as the Nametests Instant Game on Facebook. We are a creative team pursuing our mission to “make people smile”; we are committed to entertaining people and aim to inspire their world. We use the latest technology in order to...


  • Greater Brasilia, Brasil TP Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists!We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity!What do we need?Previous...


  • Greater Brasilia, BR TP Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists!We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity!What do we...


  • Greater Brasilia, Brasil TP Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists! We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity! What do we need? ...

  • Oecd Indicators

    Há 2 dias


    Brasilia, Brasil United Nations Tempo inteiro

    Result of Service Work Location Brasília Expected duration 180 Days **Responsibilities**: To move forward in the negotiation phase in the OECD and road map committees, Brazil is seeking to analyze the indicators used by the OECD as a quantitative tool to evaluate the various policies adopted by each country. It is important that these regulators, the...

  • Translator Oh My Goal

    2 semanas atrás


    Brasilia, Brasil Jellysmack Tempo inteiro

    Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. Currently home to over 150 influential Creators, including Brad Mondo, Bailey Sarian, and Emmymade, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and...


  • Brasilia, Brasil United Nations Tempo inteiro

    Result of Service The improvement of the “Atlas do Estado Brasileiro” platform will contribute to expanding the analysis capacity on the structure of the Brazilian State, as well as facilitating the work of data analysis by different researchers interested in deepening analyzes on public administration issues. With greater ability to explore reorganized...


  • Brasilia, Brasil United Nations Tempo inteiro

    Result of Service As a final result of the research, analyzes of the OECD methodology will be presented, the comparative indicators of Brazilian data with other countries in relation to the theme "structural reforms", with policy recommendations for the theme and as an instrument to support Brazil's negotiating process with the OECD. Work...

  • Portuguese Interpreter

    1 semana atrás


    Brasilia, Brasil One World Global Services Tempo inteiro

    **WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE AND FIXED RATE!!!** **LANGUAGE: PORTUGUESE** **Requirements**: - 90% English proficiency - Steady wired internet connection - USB Wired headset - Windows 10 or MacOS **WHAT WE OFFER YOU**: - Fully remote position with a clear schedule - Full-time or part-time position - Immediate availability to start...