Operations Officer

Há 5 dias

Rio de Janeiro, Brasil FxPro Tempo inteiro

**Join FxPro**: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At **FxPro**, we see each team member as an integral part of our success story.

As an **Operations Officer**, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction.

**Responsibilities**:

- Making phone calls to clients for various purposes, as directed by the department head
- Contacting clients who have not completed their account verification, requesting pending or additional documents for profile verification
- Assisting clients who are experiencing difficulties depositing funds into their accounts, providing support and suggesting alternatives
- Maintaining relationships with high-value clients to ensure business continuity
- Gathering feedback from clients regarding products, services, and payment methods, sending detailed reports to management for analysis and implementation
- Ensuring that client records are up to date and that all communication and guidance provided is properly recorded
- Contacting clients to address any outstanding issues related to their accounts
- Handling tickets in the chats in Portuguese
- Performing other tasks that the department head deems necessary

**Requirements**:

- Fluent in **English** and **Portuguese**, with excellent written and verbal communication skills
- Strong problem-solving and analytical skills to address customer issues
- Ability to manage multiple tasks and prioritize effectively
- Experience with customer support software and CRM systems
- Detail-oriented with strong organizational and record-keeping abilities
- Ability to build and maintain client relationships
- Experience in financial services or online trading preferred

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