IT Support Analyst

Há 6 dias

São Paulo, Brasil Meta Tempo inteiro

**Job description**:
**What Will You Be Involved With?**:

- End-user hardware/software (Mac, Windows, Linux) support, including configuration and troubleshooting of laptops and mobile devices
- New user setup of hardware, software, operating systems, account management and setting up corporate and test environments
- End-user hardware/software support including troubleshooting and configuration of mobile devices
- Active Directory and Google Workspace (aka GSuite) administration
- Virtualization (VMWare, Nutanix, Microsoft)
- Asset management of inventory and all IT related equipment
- Onboarding and offboarding users
- Ticketing system management
- Create and maintain documentation for supported systems; documents will be for a variety of audiences including end users
- Work closely and collaboratively with Global team to facilitate operational coverage
- Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality
- The ability to lift items up to 30 pounds (Required in the handling of PC and Server hardware)

**What Will You Bring to the Table?**:

- Must be fluent in English, both spoken and written
- Experience working with and troubleshooting PCs, Windows Laptops, Macbooks, Linux and Mobile devices
- Experience installing and troubleshooting issues with hardware and software including, Google Workspace, Microsoft (Windows, Office, and Server), Mac OS and Linux.
- Knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)
- Familiar with a scripting language (e.g., Python, Powershell, etc.) both for automation and maintenance preferred
- Experience with Microsoft Active Directory and Google Workspace (fka GSuite) account management/administration
- Fluency with network concepts such as IP addressing and DHCP
- Well-spoken and ability to efficiently communicate with employees across all offices and departments
- Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response
- Ability to work outside of local business hours on an as-needed basis

**Main assignments**:

- Provide support to users in low complexity service requests;
- Perform installation and maintenance activities on computers;
- Guide and clarify technical doubts to customers regarding service requests, assist in conducting tests;
- Install and adjust programs, printers, hardware, internal systems, as needed by the user;
- Perform preventive maintenance on machines and daily checklist routine;
- Collect feedback on processes aimed at continuous improvement;
- Ensure user satisfaction and maintain the list of service requests within the SLA.

**Location**: On-site Vila Olímpia/São Paulo

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