Workshop Manager

At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences.

Workshop Manager Job Description

Job Title: Workshop Manager

Location: [City, State]

Position Type: Full-time

Reports to: Operations Manager

Job Description Summary

The Workshop Manager is responsible for overseeing the daily operations of the workshop by providing leadership and management for workshop and field services: Leads the workshop operations, encompassing all aspects including personnel management and Occupational Health and Safety (OHS). Supervises a team of Service Engineers and Service Technicians, contributing to the implementation of the Service strategy and fostering Service growth by ensuring timely, high-quality, and cost-effective service offerings, solutions, and projects (e.g., Field service, repair) for customers. Drives service performance through meticulous planning and effective resource allocation, adhering to standard processes, procedures, and safety guidelines. This role will be more specifically responsible for the following areas:

- 1. Service Delivery_

Ensures planning and execution of various Service activities carried out both off and on site. Drives and monitors Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
- 2. Performance Targets_

Allocates, drives and monitors work to projects based on order content, delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g., OTD, response time, ordered service offerings, update of installed based data).
- 3. Materials & Warranty_

Ensures work assignments are accurately classified as warrantee or non-warrantee status. Ensures that materials and components to feed Service delivery are provided optimizing cost, stock and timing.
- 4. Customer Approach_

Collaborates within local service units and with other Service teams to promote One Accelleron approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
- 5. Operational Excellence_
- 6. Health, Safety, and Integrity_

Ensures compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.

Ensures that the area of responsibility is properly organized, resourced and supervised. Ensures all Field Service team members are certified in line with global certification and local regulations. Reviews competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.

7. Other Duties as Required
- Support cross-functional initiatives and projects as assigned by management.
- Adapt to changing business needs and priorities, taking on additional responsibilities when necessary.

Main Accountabilities
- Responsible for timely delivery and quality of jobs
- Responsible for continuous process improvements
- Coordinating between service coordination and service engineers
- Responsible for the availability of resources, short and long-term
- Responsible for the investments proposals
- Ensuring skill level of workforce by adequate training plan
- Managing and supervising the work of the subcontractors
- Establishing the workshop assessment report
- Coordinating and supervising the workshop
- and field service team

Challenges
- Maintaining the quality and the productivity levels
- Maintaining a high level of technical knowledge
- Ensuring a safe working environment
- Managing a fluctuating workload
- Working in a fast-pace environment and able to meet multiple deadlines

Education And Experience:

- 5 years of experience in a similar business field, working in a mechanical production environment
- Engineering degree, Bachelor level, in Mechanical or Productions desired.
- Good personal contract and team player with some international exposure.
- Possess Leadership capabilities with sound managerial and team leadership experience.
- Intermediate in English language, with good written and oral communication skills.

Physical Demands
- Mobility: The role may require frequent movement within the workplace, including walking, standing, an