Director of External Communications, Latam

locations
- Sao Paulo, Brazil
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR106518
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Job Title: Director of External Communications, LATAM
Department & Team: External Communications/Public Relations
Location: Brazil
LI-Hybrid

Key Responsibilities:

- Sets external communications strategy for the region, aligns function with corporate strategy, and creates formal networks within the company to execute it successfully.
- Develop and scale a program to showcase the company’s success that will establish it as a leader in AI-Powered Experience Orchestration.
- Develop and manage external communications programs around some of the company’s most strategic activities and regional initiatives in LATAM, focusing on Brazil and Mexico as core markets.
- Counsel and support our leadership team in Latin America on sensitive communications issues, including potential crisis communications or corporate development transactions.
- Craft effective net new messaging and positioning for projects or moments with a clear understanding of the context around messaging, such as competitors, risks, etc.
- Create frameworks to guide decisions around significant and unique issues where analysis of situations require an evaluation of intangibles and exercises impeccable independent judgment to obtain results.
- Manage PR agencies working on behalf of Genesys in the Latin America region.

Minimum Qualifications:

- 12+ years of public relations experience.
- Experience in B2B technology communications.
- Excellent mentorship/leadership skills and with a team player mentality; leads by example embodying accountability and transparency with peers, colleagues, and leadership.
- Impeccable attention to detail, understanding of enterprise technology and current consumer trends, and ability to communicate complex topics effectively.
- Ability to work in a collaborative environment while also working independently and autonomously in a fast-paced, deadline-oriented environment.
- Exceptional written and verbal communication skills with a demonstrable strength in writing clear and impactful announcements and messaging.
- Experience managing PR programs across the LATAM market.
- Fluency in Portuguese/Spanish/English language a requirement.
- If a Genesys employee referred you, please use the link they sent you to apply.
- About Genesys:

- Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit.
- Reasonable Accommodations:

- Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.