IT Support Specialist Mid

Há 9 horas

Indaiatuba, Brasil KINGS & QUEENS Tempo inteiro

KQ RH, in partnership with a world-leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to support all the company’s global units. Join this innovative team and help transform the future of technology

**Highlights of this position**:

- **Location**: Indaiatuba/SP - Remote work model
- **Language requirement**: English fluency (B2/C1 mandatory)

**SUMMARY OF POSITION AND OBJECTIVES**:
**RESPONSIBILITIES**:

- Act as the first point of contact, triaging incidents, providing first-level support, collecting information, and escalating tickets when necessary.
- Troubleshoot hardware, software, printer, connectivity, telephony, and messaging issues (both remotely and on-site).
- Maintain complete, up-to-date, and accurate ticket records; update the knowledge base and user documentation.
- Conduct training sessions during new employee onboarding or when tools and processes change.
- Manage user accounts, permissions, and access; process modifications and terminations.
- Install, configure, update, and maintain desktops/workstations and software (including patches, antivirus, and security updates).
- Manage daily backups (including external storage) and change control logs.
- Maintain the IT asset and license inventory, ensuring compliance.
- Act as the focal point for desktops, printers, telephony, software distribution, and antivirus.
- Collaborate with maintenance, technical support, and development teams on complex cases; escalate when necessary.
- Organize tasks according to priorities and deadlines.
- Represent the department and company professionally, in alignment with established standards.

**REQUIREMENTS**:

- High school diploma (required); a technical or higher education degree in IT will be considered an asset.
- Nice to have: CompTIA **A+**, **Network+**, Microsoft (MCSA/MD-100/MD-101), **ITIL**.
- **Fluent English (spoken and written) required.**

**Experience**

- Solid experience in desktop support/help desk, including administration of Windows and Microsoft 365/O365.

**Technical Knowledge**

- Windows operating systems (installation, configuration, and troubleshooting).
- Microsoft Office Suite and Microsoft 365.
- PC and laptop hardware, peripherals, and local/network printing.
- Ticketing systems (Service Desk/Help Desk).
- Basic knowledge of Active Directory (users, groups), remote access tools, Exchange/Outlook.
- Concepts and practices for operating system imaging and deployment.
- Configuration of mobile devices (smartphones/tablets) and Wi-Fi.
- Antivirus, content filters, basic networking, and cabling.
- Ability to plan and execute migrations/upgrades, create and manage small projects, and coordinate external vendors.

**ADDITIONAL INFORMATION**:

- Location: Indaiatuba/SP
- **Advanced and/or fluent English is mandatory, as the role involves working with international teams**
- Work Model: Remote
- Contract type: CLT (Brazilian labor law employment contract)

Escolaridade Mínima: Ensino Superior

Idiomas:

- Inglês (Nativo)

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