IT Support Analyst

Há 4 dias

Serra, Brasil Trustly Tempo inteiro

Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.

Our digital account-to-account platform redefines the speed, simplicity, and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app - no credit card numbers or separate account setup necessary. With offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden, we are a culturally diverse team. Across Brazil, we have embraced remote work from home policy.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially-minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out

**About the role**:
Internal IT is responsible for all IT infrastructure and software to support Trustly operations.

**What you'll do**:

- Answer final user’s requests.
- Prepare and conduct Onboarding process for new hires.
- Update equipment inventory.
- Send / receive equipment to repair.
- Grant / revoke access.
- Basic development.
- Maintain local infrastructure.
- Happily support final users on their requests.
- Supporting servers and tools in use
- All user equipment procurement and management
- Office physical infrastructure
- Access Management
- Security Management
- Onboarding Processes
- Support team questions / requests

**Who you are**:

- Graduation in IT related areas completed or in progress.
- Advanced English skills.
- Previous experience as IT Support Analyst.

**Our perks and benefits**:

- Bradesco health and dental plan, for you and your dependents, with no co-payment cos
- Sulamérica life insurance with differentiated coverage
- Meal voucher and supermarket voucher
- Gympass - Platform that gives access to spaces for physical activities and online classes
- Online labor gymnastics
- Trustly Club - Discount at educational institutions and partner stores
- Monthly happy hours with iFood coupon - We hire a band to do an exclusive show for us
- English Program - Here you have space to develop your English, and you can choose an Online Platform or English Classes in company
- Extended maternity and paternity leave
- Flexible hours/Home Office - our culture is remote-first You can work in every city in Brazil
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats Spoiler alert: Equipment can be purchased by you according to internal criteria
- Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPI's.
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