Empregos atuais relacionados a Manager, Support - Serra - Trustly
-
Manager, Support
2 semanas atrás
Serra, Brasil Trustly Tempo inteiro**About the team**- The primary responsibility of the Support and Operations team is to troubleshoot, escalate, and resolve client and customer questions or issues. The mission of the area is to provide support to internal and external audiences within Trustly in order to guarantee business high-quality standards.**What you'll do**:- Support the team in...
-
Stock Manager
3 semanas atrás
Serra, Brasil Next PLC Tempo inteiro**Title**:Stock Manager**Location**:Nottingham Victoria Retail Park**About the team**:To be an effective Stock Manager, you will lead and inspire your successful team to prioritise achieving performance targets. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in providing...
-
Property Manager
Há 5 dias
Serra, Brasil Specsavers AU Tempo inteiroWhat you'll do **Property Manager** **What we can offer you** At Specsavers we promise to make you feel good, smart and cared for. Being Great Place to Work accredited for the last two years, this is a great opportunity to join us as we continue our path to not just be great but be the BEST place to work! We are well known for valuing our people and...
-
Technical Account Manager
3 semanas atrás
Serra, Brasil Toptal Tempo inteiroTechnical Account Manager (Engineering Matcher) Join Toptal as a Technical Account Manager (Engineering Matcher). Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest...
-
Technical Account Manager
2 semanas atrás
Serra, Brasil Toptal Tempo inteiroTechnical Account Manager (Engineering Matcher)Join Toptal as a Technical Account Manager (Engineering Matcher).Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.With $200+ million in annual revenue and team members based around the globe, Toptal is the world's largest fully...
-
Site Manager X 5
4 semanas atrás
Serra, Brasil NES FIRCROFT Tempo inteiro**Site Manager - Commercial Construction - Cladding Projects (Contract) x 5**This is an excellent opportunity for experienced Site Managers or Foreman to secure their next contract role. Our client is a well-established commercial construction company based in Melbourne. They have enjoyed continued growth for many years. As a result, this company has an...
-
Professional Development Manager
3 semanas atrás
Serra, Brasil Alcon Tempo inteiroThe Professional Development Manager will:- Work collaborately with the Clinical Marketing & Education Manager and the wider Marketing team to identify opportunities for portfolios and key customer segments:- Assist in design and implementation of professional education aligned to specific Advanced technology and key customer segments- Follow adult learning...
-
Production Manager
4 semanas atrás
Serra, Brasil Six Degrees Executive Tempo inteiro**Location**:Victoria**Job Type**:Permanent / Full Time**Salary**:Contact:Emma O'Donnell**About the Company**A business who has been in existence for over 30 years, that manufactures high quality pet food through feed mills located in Tongala are looking for a Production Manager to join their business.**About the Role**Reporting to the Site Manager, the...
-
Procurement Manager
2 semanas atrás
Serra, Brasil Influx. Inc Tempo inteiroInflux is the global leader in 'Support as a Service,' elastic, pay-as-you-go support teams.Companies like Blinkist, Biteable, Blenders Eyewear, and Adobe work with Influx to make their support teams fast, flexible, and scalable.We're looking for an experienced Procurement Manager who can build a best-in-class Procurement Infrastructure for a global remote...
-
Procurement Manager
2 semanas atrás
Serra, Brasil Influx. Inc Tempo inteiroInflux is the global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams. Companies like Blinkist, Biteable, Blenders Eyewear, and Adobe work with Influx to make their support teams fast, flexible, and scalable.We’re looking for an experienced Procurement Manager who can build a best-in-class Procurement Infrastructure for a global...
Manager, Support
2 semanas atrás
**About the team**
- The primary responsibility of the Support and Operations team is to troubleshoot, escalate, and resolve client and customer questions or issues. The mission of the area is to provide support to internal and external audiences within Trustly in order to guarantee business high-quality standards.
**What you'll do**:
- Support the team in triaging cases within the defined SLA.
- Provide management with specific KPIs.
- Be the bridge between the Support and Operations team and tech and management teams.
- Run daily standup and planning meetings with the Support and Operations team.
- Guarantee that an on-call rotation schedule is available for a 24/7 coverage plan. Execute the expansion of the existing structure.
- Help enhance documentation to minimize repeating support issues.
- Coordinate with the different teams: dev team, customer support, and product management.
- Help the dev team review new features and client libraries.
- Participate in meetings with internal and external clients to define requirements.
- Help the company to continuously improve our support and operations processes.
- Help the expansion process by hiring new members and structuring the growth of the team.
**Who are you**:
- Solid experience directly supervising and managing customer support teams in an operations or contact center environment.
- Experience managing people, working with team development, hiring, feedback, performance reviews, meetings, documentation, planning, and metrics;
- Experience managing support and operations organization.
- Outstanding business analyst skills;
- Knowledge of working with Agile projects and methodologies.
- Experience in leveraging data and KPIs to inform decisions and improve experiences.
- Experience supporting software customers.
- Experience using Salesforce to manage customer interactions and support tickets.
- Ability to build and manage experiences and processes independently
- Previous experience with web systems design and development, so you can participate in technical meetings, understand, evaluate, and provide feedback to make sure the tech solutions meet the functional requirements.
- Very good English communication skills: The manager should be able to organize and participate in frequent calls and meetings with native and other foreign English speakers where you should understand AND speak;
**Our perks and benefits**:
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
- Life insurance with differentiated coverage;
- Meal voucher and supermarket voucher;
- Home Office Allowance;
- Wellhub - Platform that gives access to spaces for physical activities and online classes;
- Trustly Club - Discount at educational institutions and partner stores;
- Monthly happy hours with iFood coupon;
- English Program - Online group classes with a private teacher;
- Extended maternity and paternity leave;
- Birthday Off;
- Flexible hours/Home Office - our culture is remote-first You can work in every city in Brazil;
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats Spoiler alert: Equipment can be purchased by you according to internal criteria;
- Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
Check out our Glassdoor or our Brazil Life page on Linkedin for more details about Brazil, our culture, and much more.
LI-Remote
LI-CHERRYNE-TRUSTLY
