Ratings Operations Specialist: S&p Global Ratings

**About the Role**:
**Grade Level (for internal use)**: 08
Job Description - 319761 Ratings Operations Specialist
**Role Purpose**: The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes. This role is pivotal in driving end-to-end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization, including Commercial, Data, Analytical, Compliance, and Technology, the Operations Specialist uses their business knowledge and operational acumen to continuously improve processes and align with business value.
**Responsibilities and Impact**:
Complete key steps of the end-to-end ratings process for low and medium complexity jobs independently with pace and precision to meet customer needs.
Support team priorities, including job processing, continuous improvement, and change management, with pace and quality to meet customer needs.
Show proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work.
Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
Voice continuous improvement needs, participate in problem-solving, and process improvement efforts to live the ROS mission and achieve the ROS vision.
Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs.
All employees are required to work from the office a minimum of 2 days per week.
**What We’re Looking For**:Basic Required Qualifications**:
A Bachelor’s degree is required.
At least one year of applicable professional experience in operations or a client-facing role.
Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output.
Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required.
Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required.
Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment.
A strong ability to guide and influence colleagues and stakeholders is required.
Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution.
**Additional Preferred Qualifications**:
Deep understanding of end-to-end ratings processes, SOPs, and standard work.
Ability to execute low-to-medium complexity jobs with pace and precision.
Skill in identifying inefficiencies and contributing to process improvement initiatives.
Strong interpersonal and communication skills to guide analysts and partner across Commercial, Data, Technology, and Compliance teams.
Ability to connect stakeholders, support change management, and influence outcomes in a global, team-oriented environment.
Poised multitasker who thrives in fast-paced, high-pressure settings.
Self-starter mindset with a drive to take ownership, prioritize effectively, and execute with quality.
**The Team**: Solutions Operations is the industry leader in leveraged loan, private equity, and high-yield solutions, providing comprehensive products and services for portfolio management, administration, reporting, and analysis. Through numerous platforms, managed services, or full outsourcing to front-to-back-office functions, Solutions Operations offers flexible and unique solutions tailored to client needs.
**US Right to Work Requirements**: This role is limited to persons with an indefinite right to work in the United States.
**Hybrid Work Requirements**: All employees are required to work from the office a minimum of 2 days per week.
About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
**S&P Global Ratings is a division of S&P Global (NYSE**: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
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