Implementation Consultant

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
The Implementation Consultant is responsible for the management and execution of new Visa projects (payment products/services) with clients (financial institution and processor) across the Latin America and the Caribbean region (LAC) and multinational clients operating in the region. This role coordinates Visa internal resources (CSI, Products, Infrastructure, etc.) for Client projects, serving as focal point for new Products & Services Implementation related activities. This individual contributor serves as a functional specialist who coordinates/leads cross-functional teams, defining project related activities, tools, processes and procedures required to successfully complete new Visa Products/Services Implementations as well as enterprise projects.

**Responsibilities**
- Provide implementation project support to Visa clients (financial institutions and processors) operating in the LAC region, ensuring delivery on implementation plan requirements and exceeding customer expectations.
- Coordinate directly with Visa Clients to understand their Bankcard program setup requirements and facilitate new implementations, conversions and maintenance requests without operational impact.
- Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives.
- Act as the Project Lead for various initiatives both internal and external using Project Management best practices and skills.
- Proactively identify operational opportunities to increase service quality or efficiency.
- Assess operational opportunities to increase service quality or efficiency for implementation projects.
- Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
- Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Coordinate project closure and turnover to Client Support for ongoing support.
- Report customer project accomplishments and deliverables to Visa CSI management and different stakeholders.
- Monitor activation of product/service, proactively identifying and managing any processing or business issues experienced at go-live.
- Develop project plans/Implementation task list, driving execution of activities against the plan to insure key milestones/timelines are achieved.
- Administer internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
**Basic Qualifications**
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- Strong oral and written communications skills in English/Portuguese

**Preferred Qualifications**
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
- Must have strong interpersonal skills (must project credibility and integrity) and a proven ability to build and maintain highly satisfied customer relationships
- Able to set priorities, influence others, and manage customer expectations
- Demonstrated ability to articulate complex technical terms or processes into business language
- Demonstrated success in customer relationship management
- Self-starter and result oriented individual, with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
- Organized, detailed oriented an