Guest Relation Officer

Há 3 dias

Sao Paulo, Brasil Jouyll Tempo inteiro

**Sao Paulo**:
**Brazil**:
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.

You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations.

You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

**Responsibilities**:
Attend to special guests and answer their inquiries

Address customer complaints and escalate to Guest Relations Manager when needed

Help prepare welcome folders with collateral

Ensure compliance with health and quality standards

Record information in the logbook daily

**Requirements**:
Excellent organizational and time-management skills

Computer literacy

Proven experience as a Guest Relations Officer

Familiarity with hospitality industry standards

Outstanding communication abilities

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