Technical Project Manager

Are you a driven professional with a passion for innovation in the logistics technology and TMS space? Do you thrive in a dynamic, forward-thinking environment where your contributions directly impact the future of delivery logistics?

CXT Software provides the technology backbone for delivery processes, empowering couriers, route delivery companies, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success.

We are looking for a Technical Project Manager who will serve as the primary coordinator for customer-facing projects—from gathering initial requirements to final deployment. They will own the communication with customers, ensuring expectations are set and met, while skillfully managing multiple competing priorities. Drawing on strong technical proficiency in software, SQL, APIs, and troubleshooting, you will build custom solutions that satisfy client needs and align with Professional Services objectives.

If you are highly motivated, passionate about technology, and eager to contribute to a company that's making a real difference, this is the place for you

**Responsibilities**
- **Strong communicator and collaborator**:

- Collaborate with customers to document project requirements, create project plans, and maintain clear timelines.
- Define project scope, objectives, and milestones, establishing a solid foundation for successful execution.
- Coordinate with Professional Services Engineers and other stakeholders to develop and deliver custom work or reports.
- Collaborate with internal teams (Support, Client Success, Professional Services Engineering) for cross-functional project needs.
- **Ruthless prioritizer**:

- Track project-related costs in compliance with Statements of Work (SOW) or Custom Development Requests (CDR).
- Communicate billable activities and scope changes to internal teams and customers, ensuring alignment on costs.
- **SQL and Data Wizard**:

- Write and optimize advanced SQL queries for data conversion, troubleshooting, and reporting.
- Work with EDI formats and protocols (e.g., EDI 210, 214, 990) or other structured data standards.
- Familiar with data exchange protocols such as HTTP, SFTP, and AWS S3 for integrated workflows.
- **Excellent trouble-shooter**:

- Leverage debugging tools, logs, and SQL queries to identify root causes and deliver rapid resolutions
- Troubleshoot software bugs, data flow issues, and performance concerns in collaboration with engineering.
- Use API tools (Postman, cURL) to test, integrate, and troubleshoot system-to-system interactions.
- **Customer’s favorite**:

- Serve as the primary point of contact for client inquiries, updates, and escalations, maintaining proactive and transparent communication.

**Requirements**:

- Bachelor's degree in Computer Science, Computer Applications, or Architecture.
- 5+ years of Business Analyst or Project management experience.
- Previous software development and consulting experience (minimum 5 years) in any Microsoft Tech stack (minimum 2 years) as well as good exposure to Azure and Cloud technologies
- At least 2 years in professional services, preferably in a Saas product company dealing in logistics, routing, optimization, order management, and couriers.
- Expertise with Requirements gathering, Solutioning, Scoping, Estimating, Project Planning, Tracking, Scheduling, Communicating, Managing Risks and Issues.
- Advanced SQL proficiency, working knowledge of APIs, Data Exchange protocols
- Ability to Create Custom Development Request (SOW), Manage Scope creep, Create Project Change Request
- Tools: Atlassian Jira/Confluence, CRM like Zoho, Remote productivity tools
- Excellent verbal and written English communication skills.
- Excellent customer-facing skills
- Ability to prioritize, and drive multiple concurrent projects to success.
- Previous experience in Remote jobs
- Growth mentality, quality mindset, and detail-oriented

**Nice to Have**
- Engineering degree
- PMP certifications
- International Work Experience.
- Experience in a Courier or Last-mile delivery environment

**Benefits**

More than just perks, they're the essential components of a rewarding career at CXT Software.
- 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.
- Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.
- Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.
- Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.
- Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more