Sales Support Associate

Sales Support Associate (Hybrid)
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**What you’ll be doing**

The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.

Pre-Sales Administration and Transactions Coordination
- Coordinates all pre-sales activity for small
- and medium-sized customers
- Collects complete and correct data upfront
- Validates data for accuracy
- Keeps systems up-to-date with customer information and legal documents
- Manages cases according to regional Case Management Guidelines
- Oversees quote approval process
- Assists with New Customer setup
- Handles escalation between Sales Support and other internal groups
- Operates in the optimized caseload range
- Works on small projects in addition to an everyday role

Customer Engagement
- Follows up with customers on required documents and missing information
- Ensures Customer PO compliance
- Follows up on orders
- Assists with gathering preliminary QBR info

Complex Deal Support
- Project manages single-country, large, complex deals
- Contains all changes and keeps the quote and documents up to date
- Engages cross-functional teams to coordinate requirements against deadlines

Data Integrity
- Handles Internal Service Tickets to resolve Credit and Billing issues
- Executes Data corrections in Siebel based on the fallout report
- Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement
- Trains Sales reps on new tools, processes, and policies
- Delivers refresher training to address knowledge gaps
- Communicates process improvements and enhancements to Sales Team

**What we’ll expect from you**

Bachelor's degree

Required English intermediary level for Meetings and Customer Service, Sales Team, Internal Processes, and Phone Calls.

**What will be the difference if you have**

Spanish Fluent or Advanced

**Why Equinix**

Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.