Empregos atuais relacionados a Client Delivery Manager - Rio de Janeiro - SAP Group
-
Client Delivery Manager
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil SAP Tempo inteiroRequisition ID: Work Area: Information TechnologyCompany: SAP Brasil Ltda.Location: Rio de JaneiroExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Grade Level: 3Hiring Manager: Eliane MelaniRecruiter: Thais NadimAdditional Locations:The position can be filled as part time position.*** Please submit your CV...
-
Delivery Excellence Manager
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil beBeeDelivery Tempo inteiro R$90.000 - R$120.000Job Title: Delivery Excellence ManagerAs a key player in our team, you will be responsible for overseeing the successful delivery of projects and services based on the Outsystems platform.
-
Delivery Manager
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Infopulse Tempo inteiroInfopulse, Part of TietoEvry Create, is inviting a talented professional to join our growing team as **Delivery Manager** for our client BICS.If you are a great negotiator - you can effectively hold negotiations with the customer and within the respective teams, contribute to establishing the governance and enhancing the processes between Infopulse and...
-
Client Delivery Manager
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil SAP Tempo inteiroRequisition ID: Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Michael ZaeunerRecruiter Name: Thais NadimAdditional Locations:**Please submit your CV in English in order to proceed in the process.***** This opportunity requires you to work 3 times a week...
-
Technical Delivery Manager
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Andela Tempo inteiro**About Andela**Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world.For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global...
-
Client Delivery Manager
1 semana atrás
Rio de Janeiro, Brasil SAP Tempo inteiroRequisition ID: 411670 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Michael Zaeuner Recruiter Name: Thais Nadim Additional Locations: **Please submit your CV in English in order to proceed in the process.** *** This opportunity requires you to work...
-
Client Delivery Manager
Há 6 dias
Rio de Janeiro, Brasil SAP Tempo inteiroRequisition ID: 411670 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Eliane Melani Recruiter Name: Thais Nadim Additional Locations: **Please submit your CV in English in order to proceed in the process.** *** This opportunity requires you to work 3...
-
Delivery Services Manager
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil beBeeDelivery Tempo inteiro R$4.000 - R$8.000Job Title: Delivery Services ManagerThis role is responsible for the timely delivery of all service orders in the assigned local country/ies.Manage order fulfillment of customer solution/service orders from receipt to local handover as per predefined milestonesValidate assigned orders with the local customer and determine adequate local entry...
-
Client Delivery Manager
Há 4 dias
Rio de Janeiro, Brasil SAP Tempo inteiroRequisition ID: Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Eliane MelaniRecruiter Name: Thais NadimAdditional Locations:**Please submit your CV in English in order to proceed in the process.***** This opportunity requires you to work 3 times a week in...
-
Low-Code Delivery Manager
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil beBeeDelivery Tempo inteiro R$85.000 - R$105.000Job Title:Low-Code Delivery ManagerWe are seeking an experienced professional to manage end-to-end deliveries, overseeing the successful execution of projects on time and within scope.
Client Delivery Manager
2 semanas atrás
R
equisition ID: 426662
Work Area: Information Technology
Company: SAP Brasil Ltda.
Location: Rio de Janeiro
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Grade Level: 3
Hiring Manager: Eliane Melani
Recruiter: Thais Nadim
Additional Locations:
T
he position can be filled as part time position.
**Please submit your CV in English in order to proceed in the process.**
*
** This opportunity will only consider people leaving in Rio de Janeiro and requires you to work 3 times a week in SAP RJ office.**
T
he Client Delivery Manager (CDM) serves as primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, for technical delivery topics and other contractual entitlements, mainly focusing on S/4HANA private cloud edition as per contract.
T
he CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.
T
he CDM will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in SAP.
K
**ey responsibilities**:
E
- **ngagement Management**C- onducts regular / quarterly business review meetings with the customer to discuss the service quality
D
- elivers a quarterly balanced scorecard with KPIʼs to ensure overall customer satisfaction (performance review)
C
- reates and delivers monthly service reporting
P
- roposes and discusses improvement potential
C
- onducts service and business planning meetings to u
- nderstands customer business needs
e
- xplains aspects of SAP's overall cloud strategy and the growing portfolio. t
- o ensure adoption of S/4HANA and cloud standardization
t
- o drive transformation towards SAP Cloud Solutions
D- **elivery Management**I- s accountable and orchestrates onboarding projects
M
- anages overall technical delivery and management of system landscape according to planned scope, budget and milestones as a representative of SAP Enterprise Cloud Services
G
- uide customers on key topics like Business Continuity, Security & Compliance solutions
S
- upports delivery/operations teams to perform and drive root cause analysis to completion
D
- e-escalates critical customer situations
S
- upports critical customer situations in conjunction with teams from Mission Control Center (MCC) if applicable
E
- nsures feedback loop into development/operations unit
P
- lans and manages customer release and maintenance activities (establish a customer IT calendar)
E
- nsures service plan execution by acting as a trusted advisor to establish a focus on core services delivered.
D
- evelops & implements quality plans for the customer
P
- roactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters
A
- **ccount Management**I- dentify upsell opportunities
E
- nable & ensures customer satisfaction surveys
D
- rive & reviews SLA service credit cases
P
- rotect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities
G
- eneral overview of sizing / pricing of upcoming change requests
L
- iaises with different SAP stakeholders involved in the accounts, to ensure success and integration with neighbored teams B
- e part of the SAP overall governance model set up for each customer
A
- ctive internal and external stakeholder management
P
- roactively add value to customer (business) through aligning VAT (virtual account team) initiatives
E
**xperience & Educational Requirements**
1
- Experience & Language Requirements
S
- olid work experienceP
- roficiency in English is mandatory; additional language skills are an assetC
- ustomer facing role previous experience is a plusE
- xcellent customer focus / Networking / Relationship BuildingG
- ood understanding of cloud architecture, IT technical infrastructureS
- AP Basis / SAP ABAP / Infrastructure operation is beneficialS
- trong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.H
- igh proficiency in customer communications and presentations.A
- bility to work effectively as part of a virtual, dynamic, and dispersed team.P
- roject Management FundamentalsS
- panish is a plus
2
- Education
M
- inimum bachelor’s degree or equivalents in Business Administration, Computer Science, Engineering, or related field.
3
- Professional Training & Certification
I
- TIL knowledge and skills are beneficial (Foundation Level)
SAPECSCareers
**SAP'S DIVERSITY COMMITMENT**
T
- harness the power of innovation, SAP invests in the development of its diver
