Associate Manager C&DE Delivery

Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

About The Role & Team
Responsible for successful ordering and delivery of customer orders as per scope and committed lead time. This role will be reporting to Senior Project Portfolio Manager - C&DE

What You Will Do

• Manage successful delivery of customer orders to the agreed scope, quality and time
• Liaise with designated customer contact to assess local site requirements and readiness for delivery initiation
• Place work orders and coordinate with internal teams, suppliers and customers to ensure timely delivery of all required components
• Work with customer, suppliers and internal teams to reserve resources and schedule installation/ migrations
• Coordinate with cross-functional technical teams to resolve delivery roadblocks
• Identify and propose alternate solutions when delivery is at risk in consultation with stakeholders
• Ensure effective transition to operations and billing
• Obtain Customer acceptance of the delivered orders
• Keep internal tools up to date with delivery, technical and billing related information
• Build and share delivery progress reports with stakeholders

Qualifications
WHO YOU ARE

• Bachelor's degree in computer science, Information Technology, Networking, or a related field.
• Relevant certifications in networking or project management (e.g., Cisco Certified Network Professional (CCNP), Project Management Professional (PMP), ITIL, Lean Six Sigma, Excel, Powerpoint).
• Proven and solid experience in Network Services delivery and coordinating with cross-functional technical teams and managing customer/vendor relationships.
• In-depth knowledge of Network and other services and delivery processes.
• Ability to manage projects and liaise with multiple teams and stakeholders.
• Knowledge of technical documentation and change management practices.
• Track record of identifying and mitigating delivery risks,

What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:
Work from home up to 2 days/week (depending on your team's needs)

Flex Day:
Make your workday suit your life and plans.

Flex-Location:
Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.