Client Solution Manager

2 semanas atrás

Sao Paulo, Brasil TikTok Tempo inteiro

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, São Paulo, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok

We are looking for a customer service, detail-oriented Account Strategist to join our Client Solutions Team in Finance, Retail, Real State, Education and Gaming verticals. The Account Strategist is a crucial member of our growing Global Business Solutions team that supports our sales team in meeting its objectives and providing best in class customer service to clients, both internally and externally. The Account Strategist role is responsible for optimizing complex opportunities and using data and analytics to build a consultative solution for our customers. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide insights for our advertisers.

**You will**:

- Build media strategies for performance product portfolios and independently draw parallels across an entire book of business and multiple customers.
- Prioritize the needs of customers based on opportunity and potential while monitoring and analyzing campaign performance data. Define key performance indicators (KPI) in accordance to clients' goals and use performance metrics to measure opportunity and success.
- Provide feedback/ inputs to improve TikTok ad relevance in Brazil.
- Work closely with Sales teams and clients and move fast on maximization requests.
- Helping build Case-studies: You will collect information and build customized case-studies for clients

**We expect**:

- Bachelor's degree or equivalent practical experience.
- 2 years of experience with digital performance advertising services and online marketing.
- Knowledge of spreadsheet software.
- Detail-oriented and skilled in analyzing data and creating and maintaining spreadsheets and metrics.
- Solid problem-solving, organizational, analytical and documentation skills.
- Excellent written and verbal communication skills.
- English is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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