Production Analyst

Há 6 dias

Sao Paulo, Brasil IQVIA Tempo inteiro

**Job overview**:
Under close guidance or supervision, responsible for processing, preparing and validating processes and deliveries to clients in the area.

**Essential Functions**:

- Processing, validations and deliveries to IQVIA customers.
- Keep area controls always up to date to facilitate quick response to internal and external customers.
- Quality checks on the data produced on a regular basis, in order to meet the area's quality and productivity goals.
- Analyze and respond to requests that are sent through Sales Force, within the established deadline;
- Actively communicate with other departments to update status and resolve issues.
- Write, revise, and update area standard operating procedures as needed.
- Act as an expert in the area's tools and procedures and provide training to new employees in these tools and procedures.

**Qualifications**:

- High School Diploma and Studying Higher Education in Administration or related areas.
- Three (3) years of professional experience.
- Differential: Skill in data processing and basic knowledge of SQL.
- Knowledge of MS Office package (Excel, Word and Outlook).
- Working knowledge of the problem management system (Sales Force)
- Good interpersonal and written and verbal communication skills are essential.
- Strong customer focus, attention to detail and good analytical and problem solving skills.
- Ability to guide the work of others in a team environment.
- Ability to perform some analysis and information gathering to troubleshoot routine matters.
- Ability to work with varying time constraints and workload.

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