Senior Product Designer

**Mission**

The mission of the **Senior Product Designer** is to simplify complex logistics workflows and create intuitive, scalable solutions for shippers and brokers on our TMS platform. As part of the Shipper Squad, this role will use research, data, and AI-powered prototyping to design experiences that enable faster, smarter, and more efficient vehicle shipping across the United States.

**Why Super Dispatch**

At Super Dispatch, we're not just changing the game - we're creating a whole new playing field in the auto transport industry. Super Dispatch is the next generation platform that is not only redefining efficiency but is also setting new standards for how vehicles are moved.

Our suite of tools, including the Carrier TMS, Shipper TMS, SuperPay, and the groundbreaking Supply & Demand, are designed with one goal in mind: making auto transport as easy as possible. Leverage the latest in industry trends, data, and user-friendly features, empowering carriers, shippers, and brokers to achieve operational excellence.

From minimizing paperwork to reducing wasted time and cutting costs, we tackle the challenges of the industry head-on, so you can focus on what you do best.

Welcome to Super Dispatch, where the future of auto transport is already a reality.

**About the role**

Super Dispatch is seeking a **Senior Product Designer** to lead design for our **Shipper TMS (or Trust & Safety)** - the platform shippers, brokers and carriers rely on to manage and deliver thousands of vehicle shipments. In this role, you'll simplify complex logistics workflows, design intuitive solutions for shippers, brokers, and carriers, and leverage AI to create and test prototypes faster, accelerating decision-making and improving the user experience.

This is a **remote-first** role and an exciting opportunity to design one of the most advanced SaaS products in auto transport.

Super Dispatch is a 100% distributed team, so this role can be done anywhere in the (Central Asia/Eastern Europe). We're currently hiring two people for different teams - feel free to invite your friend to apply

**About You**

We're looking for a **customer-obsessed problem solver** who thrives in complexity. You can quickly turn ambiguous problems into elegant solutions, collaborate across disciplines, and use data and AI to inform your design process. You experiment often, learn fast, and seek impact over perfection.

This is a chance to help redefine the logistics industry with design, AI, and technology.

**Responsibility**
- Learn and deeply understand shipper, broker and carrier workflows, pain points, and opportunities through research, interviews, and data.
- Translate insights into problem statements and design directions for the squad.
- Design end-to-end solutions for Shipper TMS and validate concepts quickly with AI-powered prototypes.
- Collaborate with engineers to ensure solutions are feasible, scalable, and smoothly implemented.
- Measure usability and adoption through customer feedback and product KPIs, sharing learnings to drive improvements.
- Contribute to the design system and foster a culture of experimentation, usability testing, and iteration across squads.
- Tell the story of your experiments, what worked, what didn't, and why, so the team can learn, adapt, and move faster.

**Minimum requirements**
- 5+ years of professional product design experience, ideally in a product-led environment.
- Skilled in research and discovery: customer interviews, journey mapping, usability testing, and turning insights into product opportunities.
- Strong prototyping skills, able to explore multiple solutions quickly using Figma, and AI-powered tools (e.g. Figma Make, Lovable).
- Experience working in cross-functional squads with PMs, engineers, and data teams in an agile environment.
- Strong communication skills, able to tell the story of problems and solutions clearly to stakeholders.

**Plus points**
- Background in transportation, logistics, or marketplace platforms.
- Experience scaling and governing a design system.
- Knowledge of AI agentic UX patterns and how they can transform user workflows.

**Who you are**
- Analytical & systems thinker: You connect the big picture with precise execution, and design with scale in mind.
- Curious & experimental: You generate multiple approaches, test quickly (often with AI), and learn from outcomes.
- Communicator & storyteller: You can frame customer problems and design solutions clearly for both technical and business audiences.
- Customer-focused: You deeply empathize with shippers and brokers, and keep their needs at the center of product decisions.
- Adaptive & collaborative: You thrive in ambiguity, adjust quickly to change, and value teamwork over ego.
- Outcome-driven: You measure success by impact, not output, and push for solutions that move the business and customer forward.

**Growth Plan**

**Within 1 month, you'll**
- Graduate from Super Dispatch's onboarding program and get famil