Customer Service Support

Há 4 dias

Sao Paulo, Brasil Oracle Tempo inteiro

Customer Service Support -22000EIL

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

Customer Service Support skill is defined as follows:

- Managing one or more customer service or service desk functions.
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- knowledge Java or Python, PL/SQL Database, Operating System and Information Security
- Basic knowledge in Cloud Computer, Devops, MicroServices, Dockers.

Mandatory: English and Portuguese, interactions with global teams.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with two years related experience.

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: BR-BR,Brazil-Sao Paulo

**Job Type**: Regular Employee Hire

**Organization**: Oracle

  • Customer Service

    Há 2 dias

    Sao Paulo, Brasil Penumbra US Tempo inteiro

    We are looking for a highly organized and detail-oriented individual to support our Latin American office in Sao Paulo, Brazil. In this role, you will provide administrative support to the office and front-line support for customer/distributor partner inquiries and serve as the in-house resource for the sales operation. **What You'll Do**: - Provide...

  • Customer Support Specialist

    Há 6 dias

    Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Lead

    2 semanas atrás

    Sao Paulo, Brasil Third-Party Job Posts Tempo inteiro

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Customer Support Associate

    Há 4 dias

    Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** As a Customer Support Associate, you will work...

  • Customer Support Specialist

    Há 6 dias

    Sao Paulo, Brasil Sumsub Tempo inteiro

    **About the opportunity** **_Sumsub_** is a tech company that helps 1000+ businesses worldwide stay compliant with regulations, steer clear of fraud, and verify clients easily with holistic KYC/AML and anti-fraud solutions. This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up. We are looking for a **Customer...

  • Customer Support Specialist

    Há 4 dias

    Sao Paulo, Brasil Sumsub Tempo inteiro

    **About the opportunity****_Sumsub_** is a tech company that helps 1000+ businesses worldwide stay compliant with regulations, steer clear of fraud, and verify clients easily with holistic KYC/AML and anti-fraud solutions.This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up. We are looking for a **Customer...

  • Customer Support Representative

    2 semanas atrás

    Sao Paulo, Brasil Airwallex Tempo inteiro

    If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us!**Role**:We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a...

  • Customer Support Consultant

    4 semanas atrás

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    (American English) Customer Support Consultant (LATAM) (American English) Customer Support Consultant (LATAM) Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or...

  • Customer Support Manager

    2 semanas atrás

    Sao Paulo, Brasil Bitso Tempo inteiro

    **Working At Bitso**:We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep...

  • Customer Support Specialist

    Há 2 horas

    Sao Paulo, Brasil Coda Payments Tempo inteiro

    **What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...