Customer Service Support

2 semanas atrás

Sao Paulo, Brasil Oracle Tempo inteiro

Customer Service Support -22000EIL

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

Customer Service Support skill is defined as follows:

- Managing one or more customer service or service desk functions.
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- knowledge Java or Python, PL/SQL Database, Operating System and Information Security
- Basic knowledge in Cloud Computer, Devops, MicroServices, Dockers.

Mandatory: English and Portuguese, interactions with global teams.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with two years related experience.

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: BR-BR,Brazil-Sao Paulo

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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