Líder de Turno, First Mile

Há 5 dias

São Paulo, Brasil Amazon Tempo inteiro

DESCRIPTION

The First Mile team is looking for an SPC Shift Manager to join our Seller Processing Center in Osasco, SP.

Do you want to work hard, have fun, and make history? If so, Amazon could be the right career choice for you. Every day, our logistics teams are redefining how we serve customers around the world, tackling some of the biggest challenges in the logistics industry—not just for Amazon, but for the entire sector.

Amazon’s transportation teams ensure that packages of all sizes reach our customers quickly and reliably. As an SPC Shift Manager, you will lead daily operations in a Seller Processing Center, managing Team Leads, Associates, and Delivery Service Providers. You will also be responsible for overseeing performance and relationships with external staffing agencies.

This is a hands-on role in a highly collaborative, fast-paced environment that feels more like a startup than a large corporation. We believe the best ideas are the ones we test and learn from, and we welcome innovation at every level.

Success in this role requires strong ownership, adaptability, and a customer-obsessed mindset. If you have experience leading teams in dynamic, high-growth environments, we’d love to hear from you.

Key job responsibilities
- Being based at one of our Seller Processing Centers (SPCs), working day and night shifts. As Amazon operates 24/7, this role requires flexibility to work weekends and holidays as part of a rotating schedule.
- Overseeing large-scale operations focused on the pickup of Amazon orders from sellers and ensuring timely handoff to last mile stations for final delivery to customers.
- Supporting a team of operational leaders in the daily management of the SPC. Responsibilities include labor planning, leading shift briefings, assigning tasks, and coordinating with both internal teams and external partners.
- Managing key performance indicators (KPIs) such as On-Time Dispatch and First Day Pickup Success, while continuously improving customer experience and operational efficiency.
- Thinking analytically about projects and operations, with strong attention to detail, the ability to influence others, and excellent organizational skills.
- Demonstrating a metrics-driven mindset, diving deep to identify root causes and drive sustainable improvements.
- Delivering practical, scalable solutions to complex problems without compromising quality or core functionality. Leveraging exceptional problem-solving and communication skills to influence both technical and business stakeholders.
- Providing hands-on support during the rollout and implementation of new systems or processes, and gathering feedback for continuous improvement.
- Mapping business requirements, analyzing current processes, and designing solutions to improve workflow and efficiency.
- Using software and hardware tools to support day-to-day operations, ensuring associates have the resources they need and coordinating repairs or replacements when necessary.
- Communicating daily metrics and operational exceptions to relevant teams within Operations and across Amazon.
- Maintaining availability to work a variety of shifts based on business needs, including overnights, weekends, and holidays.

BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Employee and performance management experience
- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS
- Performance metrics, process improvement or lean techniques experience.

  • Líder De Turno, First Mile

    Há 2 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    OverviewJob ID: | Amazon Servicos de Varejo do Brasil Ltda.Quer se desafiar, crescer profissionalmente e fazer história?Na Amazon, isso é possível.Nossas equipes de logística transformam, todos os dias, a maneira como nos conectamos com clientes ao redor do mundo, superando grandes desafios da indústria.O time de transporte da Amazon trabalha para...

  • Líder de Turno, First Mile

    Há 3 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Overview Job ID: | Amazon Servicos de Varejo do Brasil Ltda. Quer se desafiar, crescer profissionalmente e fazer história? Na Amazon, isso é possível. Nossas equipes de logística transformam, todos os dias, a maneira como nos conectamos com clientes ao redor do mundo, superando grandes desafios da indústria. O time de transporte da Amazon trabalha...

  • Líder de Turno, First Mile

    Há 4 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    OverviewJob ID: | Amazon Servicos de Varejo do Brasil Ltda.Quer se desafiar, crescer profissionalmente e fazer história? Na Amazon, isso é possível. Nossas equipes de logística transformam, todos os dias, a maneira como nos conectamos com clientes ao redor do mundo, superando grandes desafios da indústria.O time de transporte da Amazon trabalha para...

  • Líder de Turno, First Mile

    Há 6 dias

    São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Employee and performance management experience - Speak, write, and read fluently in English The First Mile team is looking for an SPC Shift Manager to join our Seller Processing Center in Osasco, SP. Do you want to work hard, have fun,...

  • First Mile Analyst

    2 semanas atrás

    Sao Paulo, Brasil Shopee Tempo inteiro

    Control first-mile capacity through data driven management of first-mile suppliers - Checking the capacity plan and arrange the right routes - Controlling 3PL´s performance and quality figures and statistics - Responding to quality/performance issues with appropriate action plans - Gemba walking trough firstmile suppliers operations **Requirements**: -...

  • Gerente de Operações Logísticas, First Mile

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Bachelor's degree preferably in Supply Chain, Engineering or Logistics;- Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced eCommerce environment;- Proven analysis and problem-solving skills;- Fluent in Portuguese and English;- High level of written, verbal and interpersonal skills;- Availability to travel and work from different...

  • Analista de First-mile

    Há 6 dias

    Sao Paulo, Brasil Shopee Tempo inteiro

    DepartmentOperations- LevelEntry Level- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Especialista de Qualidade, First Mile

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Bachelor's degree preferably in Supply Chain, Engineering or Logistics;- Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment;- Proven analysis and problem-solving skills;- You feel responsible for the quality of your work whilst striving for steady excellence and optimization;-...

  • Gerente Senior de Transportes, First Mile Team

    46 minutos atrás

    São Paulo, Brasil Amazon.com Tempo inteiro

    DESCRIPTION The Amazon First Mile team is looking for a First Mile Operations Manager to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon. As a First Mile Operations Manager, you will be responsible for leading operations with multiple logistics partners and...

  • Analista de First Mile

    1 semana atrás

    São Paulo, São Paulo, Brasil Shopee Tempo inteiro

    DepartmentOperations- LevelEntry Level- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...