Account Manager/director

57 minutos atrás

Sao Paulo, Brasil Relation1 Tempo inteiro

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and nearly 2000 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work.

As an Account Manager at OSF you will own the client relationship with assigned clients on the Latin America market. You will build a positive partnership with the client and nurture long-term growth through strong communication and relationships.

**Responsibilities**:

- Develop and maintain strong relationships with assigned clients, based on collaboration and thought leadership;
- Support the growth of the sales funnel by proactively identifying and developing opportunities;
- Serve as the lead point of contact for all customer account management matters;
- Create and manage a clear customer roadmap;
- Support in the negotiation of contracts and closing of agreements;
- Develop trusted advisor & business partner relationship with key accounts, customer stakeholders and executive sponsors;
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
- Support the development of winning proposals and presentations;
- Along with the sales team, develop new business with existing clients and/or identify areas of improvement. Collaborate with sales team to identify and grow opportunities;
- Forecast and track key account metrics, prepare reports on account status and client status meetings, present key insights and recommendations;
- Assist with challenging client requests or issue escalations as needed;
- Have a complete understanding of client solution eco system.

**Requirements**:

- 5+ years of relevant experience;
- Experience in Ecommerce market is mandatory;
- Demonstrated commitment to service excellence;
- Demonstrated skills as a team player by leading through trust and professional respect;
- Excellent negotiation skills, strong decision making, judgment and analytical skills;
- Ability to act as a client’s trusted advisor;
- Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business;
- Fluency in Spanish and English.
- At OSF, we don’t just accept differences — we celebrate and support them for the benefit of our employees and our community. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status._

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