HR Manager

**Overview**:
The HR Manager will report to the Director of HR & Operations, Americas region, partner closely with HR center of excellence teams in the US and in headquarters, and serve as a critical role in supporting the company growth in LATAM region.

**Responsibilities**
- Partners with the leadership team to understand and execute the human resource strategy in supporting the company growth in Brazil, Mexico and other South American countries.
- Develop and implement HR policies to satisfy compliance requirements and work environments consistent with Tencent's core values
- Develop and implement HR processes that shape the employee lifecycle and are efficient, scalable and compliant with all regulatory requirements
- Manage the immigration program, develop policies and procedures for a successful execution of our immigration operations in Brazil, Mexico and other South American countries, partner with immigration lawyers to deliver timely and effective immigration services
- Manage vendor relationships and explore external vendor resources to enhance HR services and employee experience
- Provides support and guidance to management and employees when complex, specialized, and sensitive questions and issues arise; administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
- Creates learning and development programs and initiatives that provide internal development opportunities for employees
- Maintains knowledge of trends, best practices, and regulatory changes in human resources, talent management, and employment law in Brazil, Mexico and other South American countries
- Partner with regional HR COE functions in executing HR programs in Brazil, Mexico and other South American countries, such as training, compensation, benefits, performance management, cultural and D&I initiatives
- Partner with HRBP teams in providing sound HR services to different business groups
- Travel to various offices in Brazil, Mexico and other South American countries to provide onsite HR support as needed
- Performs other duties as assigned

**Qualifications**
- Bachelor's degree or above in Human Resources, Business Administration, or related field required
- Fluent in Portuguese, Spanish and English
- 8+ years' experience in human resources, in particular immigration and HR compliance
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict resolution skills
- Excellent organizational skills and attention to detail
- Ability to act with integrity, professionalism, and confidentiality
- Comfortable in a fast-paced environment with the highest standards of excellence
- A process-driven, background/systems-thinking mindset
- SHRM-CP or HRCI-PHR or equivalent credential highly preferred

**About the Company**:
Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services. Headquartered in Shenzhen, we have offices around the world, including in Amsterdam, London, Berlin, Los Angeles, Palo Alto, Seattle, New York, Tokyo, Singapore, Bangkok, and Seoul. We have been recognized by Forbes as one of the World's Best Employers (2021), a Top 100 Digital Company (2019) and one of the World's Most Innovative Companies (2018).