SAP Ixp Intern

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:

- ** Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**:
**Position Title**:SAP iXp Intern - Product Support Finance and Logistics Localization.

**Location**: SAP Labs Latin America - **São Leopoldo, Brazil (hybrid).**

**Expected start date**:August 2025.

** Please add your resume in English

As an SAP Support Engineer, your responsibilities will include:

- Continuously monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue.
- Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by customers.
- Report product errors to Development Support for further action.
- Perform debug analysis whenever required to troubleshoot a problem.
- Work in close cooperation with other Technical Support teams and Development Support.
- Maintain a high level of professionalism and proactivity in all communications with SAP customers and colleagues.
- Work across multiple support channels to deliver effective support to our clients.

**What you bring**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Being a student in the field of Information Technology, Economics, Business Management or related areas (expected to graduate in approximately 24 months).
- Enthusiasm and a problem-solving attitude combined with solid analytical skills.
- The ability to read and debug code.
- Excellent communication skills.
- The capacity to thrive in a fast-paced environment, working with multiple teams spread across various geographical locations.
- Fluency in English, both written and verbal.
- High level of motivation, proactivity, and a solution-oriented approach.
- Prior experience in an IT-related field such as consulting, support, or development.
- Knowledge of Business Processes such as Nota Fiscal, Finance, or Taxes in general is highly appreciated but not mandatory.

**Meet your team**:
You will be part of the SAP Product Support Localization team, which is focused on providing end-to-end support to customers in Latin America on topics related to Finance and Logistics solutions. We handle intricate topics such as Nota Fiscal, SAP Tax Declaration Framework (TDF), and SAP Document Compliance, as well as localization for Brazil and other countries in the region for both Financials and Logistics. Our team is very friendly and provides a very good environment and support for new colleagues promoting their professional growth and development. We look forward to welcoming a new colleague

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 429939 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.