Data Center Technician

2 semanas atrás

Rio de Janeiro, Brasil Microsoft Tempo inteiro

**Data Center Technician - Onsite - Rio de Janeiro**:
Rio de Janeiro, Brazil- Date posted

**Jan 02, 2025**
- Job number

**1793718**
- Work site

**Microsoft on-site only**
- Travel

**0-25**%**
- Role type

**Individual Contributor**
- Profession

**Data Center**
- Discipline

**Data Center Technicians**
- Employment type

**Full-Time**

**Overview**:

- As a Microsoft Data Center Technician, you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Qualifications**:
**_ Required_** Qualifications**
- Completed High School basic knowledge of computer hardware and components.
- Able to communicate in English in both written and spoken.
- Able to work on site 100% on site in Rio de Janeiro.
- Able to work Wednesday to Sunday from 11 AM to 8 PM.

**Responsibilities**:

- Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
- Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
- Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
- Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
- Embodies our culture and values.
- Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- 

Industry leading healthcare
- 

Educational resources
- 

Discounts on products and services
- 

Savings and investments
- 

Maternity and paternity leave
- 

Generous time away
- 

Giving programs
- 

Opportunities to network and connect

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