Deskside IT Support Analyst, Service Delivery

1 semana atrás

Barueri, Brasil Terex Corporation Tempo inteiro

Job Description:

- Provide onsite and remote support for end user hardware, mobile devices, phones and monitor and escalate issues which may arise. Plan and deploy hardware refreshes, according to agreed hardware asset management processes
- Perform a wide variety of Level 1-2 support across many technologies
- Provide occasional project team work to deploy solutions
- Identify areas for continuous improvement in the ITSM sphere, with a view to driving automation, eliminating waste and standardizing processes
- Some out of hours possible - though this is rare and not consistent
- Receive purchase orders, match, and track against budgeted spend.
- Systematic monitoring of Terex ITSM tool to validate incident and problem resolution
- Ensure activities meet with and integrate with organizational requirements for SOX & global IT Policies & Procedures
- Ensure that related documentation and processes are up to date and managed in accordance with Terex IT / Finance policies & procedures
- Demonstrate commitment to upholding and representing Terex’s diversity, equal opportunity and inclusion policies/agenda in all business and client dealings

Maintain a centralized IT document repository to support the operational efficiency of the wider Service Support team

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

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