Field Service Analyst

Há 2 dias

Sao Paulo, Brasil Rockwell Automation Tempo inteiro

**ESSENTIAL FUNCTIONS**:

- **Rockwell Automation products and associated technologies;**:

- ** Provide field services to support the installation, start-up, maintenance and production operation of automation control systems, drive** **systems, manufacturing systems, industrial networks and the individual products that comprise these systems;**:

- ** Field services provided may include: Implementation of hardware/firmware updates and upgrades; Instruction/training of customers on proper** **use, operation and maintenance;**:

- ** Labor warranty concession administration;**:

- ** On-call emergency service support and remote diagnosis and troubleshooting assistance (7X24);** **Development, implementation and execution of predictive and preventive maintenance programs and RA Service Agreements;**:

- ** May include an assignment as a resident service engineer/representative embedded on-site at a customer’s facility;**:

- ** Provide field services as directed by local Services management.** **This will include working overtime hours or providing services during the 2nd or 3rd shift.**:

- ** Travel to work sites remote from the service engineer/representative’s field office city location will also be required.** **Work assignments at remote city locations may be for extended periods of time.**:

- ** Observe safe work practices at all times and utilize personal protective equipment as required in accordance with Rockwell Automation and** **customer site safety policies.**:

- ** **Be responsible for assigned tools and instrumentation, maintaining them in good operating condition and calibration.**:

- ** **Report product anomalies found and provide recommendations for product improvements and enhancements.**:

- ** Provide technical assistance for sales presentations to customers. This may include product demonstrations at Rockwell Automation sales** **offices, at customer’s facilities or at trade shows.**:

- ** Provide expert level service support to resolve complex problems relating to products, technologies and industry processes.**:

- ** Develop comprehensive project plans including development of the project timeline, definition of tasks and dependencies, human resource** **planning and allocation, and equipment and materials scheduling.**:

- ** Provide project and site management including management of the project to schedule and budget, management of human resources** **deployed on the project, management of equipment and materials, and management and coordination of sub-contractors.**:
**EDUCATION**

**REQUIREMENTS**:

- **Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 5 years’ experience.**:
**EXPERIENCE REQUIREMENTS**:

- ** 8 Years’ Experience or related Experience;**:
**DESIRABLE REQUIREMENTS**:

- ** Ability to handle high pressure work conditions.**:

- ** Interested on Rockwell Automation technologies.**:

- ** Demonstrated Customer Facing, Training and Commercial Skills.**:

- ** Focused on Auto & Tire, Metal and Oil & Gas industrie.**:

- Rio de Janeiro area.

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