Senior Specialist, Implementation

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, Implementation

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, Implementation

In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard and some complex implementation activities ensuring quality and reliability of the implementations.

**Job Description**:
Major Accountabilities:

- Provide end-to-end project execution throughout processing implementation projects
- Assess and document customer needs and according to implementation activities.
- Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
- Guide customers through applicable MasterCard processing rules, specification and documentation
- Identify appropriate processing implementation support documentation (contracts, agreements, forms etc ) to be provided by customers,
- Handle multiple customer processing implementation projects in parallel.
- Oversees testing for production readiness, identifies areas in need of additional testing and suggest improvements for greater efficiency
- Identifies technical configuration/production setup changes and provides first-round solutions to any potential issues
- Manages initiatives as an individual contributor with knowledge of the discipline, supporting segments of several initiatives or one large initiative.
- Coaches and guides employees within own team(s)
- Sells training services to customers, with guidance, gains exposure to information gathering from service arms

**Education**:
Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.

Knowledge / Experience:

- Strong knowledge in payment transaction processing and industry business principles.
- Good understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.
- Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
- Successfully performed troubleshooting for infrastructure performance and stability issues
- Successfully oversaw testing of advanced hardware and software elements

Skills/ Abilities:

- Ability to interact well with the customer
- Good verbal and written communication skills
- Self Starter with a desire to learn independently
- Good project management skills
- Ability to manage change in a technical work environment
- Ability to work in a matrixed organizations and cross functional teams
- Ability to provide basic training and overview of the functions within CIS
- Ability to lead initiatives, technical implementations and troubleshooting

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.