IT Executive

Há 16 horas


Colombo, Brasil IHCL Tempo inteiro

21 Oct 2025

**Business Unit**:Taj Samudra, Colombo

**Department**:Information Systems

**Description**:

- About IHCL- Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.- Careers at IHCL- At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.- Job Objective- As an officer, brings appropriate experience in this field to help the company grow. Seeking a position as an IT Officer, proficient in installation, configuration, and maintenance of IT systems, with strong knowledge of networking.- Essential Job Tasks- Responsible for facilitating assistance in standard IT operations, including service desk management, by ensuring the periodic logging and resolution of incidents on the service desk portal.- Areas of Responsibility- Train and assist users in logging calls on call logging software.
- Take complete ownership of all incidents and change requests, effectively coordinating with other Central IT teams for support as required.
- Install and configure new IT equipment and upgrade machines to keep them current.
- Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and appropriately.
- Monitor backups and report any anomalies.
- Work effectively to ensure compliance with relevant legislation, policies, and procedures
- Additional Information
- Positive thinker with a strong acumen for growth and the ability to work effectively in a team.- Required Qualifications- Graduation with a diploma or degree in a computer-related course.
- 2-4 years of experience in supporting IT infrastructure and service delivery.
- Good understanding of server and desktop hardware, operating systems, networks, firewalls, load balancers, and telecom systems.
- Thorough understanding of Active Directory concepts.
- Strong knowledge of networking and virtualization.
- Work Experience- Graduation with a diploma or degree in a computer-related course.
- 2-4 years of experience in supporting IT infrastructure and service delivery.
- Good understanding of server and desktop hardware, operating systems, networks, firewalls, load balancers, and telecom systems.
- Thorough understanding of Active Directory concepts.
- Strong knowledge of networking and virtualization.
- Languages Needed in Position- English- Key Interfaces
- External- Key Interfaces
- Internal- Behavioural Competencies- Process Excellence- Result Orientation- Collaborative Engagement- Change Championship- Growth Mindset- Guest Centricity- Personal Effectiveness- Equal Opportunities Employment at IHCL


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