Chatbot Design Specialist

**GET TO KNOW US**

We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

**WHAT MAKES A GYMPASSER?**

We are passionate about our mission Whatever your job title is, here you can make a global impact and change people's lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.

**THE OPPORTUNITY**

We are hiring a Chatbot Design Specialist to our Customer Experience team in São Paulo

As a Chatbot Design Specialist, your main goal is to create an amazing experience for our users through Gympass's Chatbots. You'll be responsible for identifying global opportunities and proposing action plans to maximize the efficiency of service, and satisfaction of our clients.Moreover, you'll keep a close relationship with vendors and other areas at Gympass to boost the impact of our Chatbots. This role suits those who are proactive, have a user-centered mindset and have a strong critical and analytical sense.

**YOUR IMPACT**
- Think outside the box to consolidate, structure, and analyze data (qualitative and quantitative) related to conversational flows to generate valuable business insights;
- Monitor the customers experience throughout Gympass CX Chatbots, to identify signs and opportunities to act quickly and ensure: user satisfaction and higher retention rates
- Develop digital content, based on best practices of UX;
- Track performance metrics;Make presentations to CX team and stakeholders to explain the metrics and the analyzes made;
- Propose and enable action plans to achieve the area's targets;
- Excellent judgment with the ability to proactively identify issues/obstacles and effectively create solutions;
- Ability to think strategically, execute, problem-solve, and utilize resources;
- Excellent verbal and written communication skills working with technical and non-technical partners.

**WHO YOU ARE**
- +4 experience designing conversational flows for Chatbots;
- Advanced writing and speaking English skills;
- Bachelor's degree in Engineering, Business, Marketing, Design or related experience;
- Advanced knowledge in digital content development and UX writing;
- Advanced knowledge in design tools, such as Figma and Photoshop;
- Advanced writing and speaking Spanish skills (desirable);
- Knowledge in project management tools, such as Notion and JIRA (desirable);
- Experience in Customer Experience and/or Operations (desirable).;
**WHAT WE OFFER YOU (Latam)**

**We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include**:
**WELLNESS**:Health, dental, and life insurance.

**FLEXIBLE WORK**:Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**GYMPASS DISCOUNT**:We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.

**PAID TIME OFF**:We know how important it is that our employees take time away from work to recharge.

BR: Vacations after 6 months and 3 days off per year + extra day off on the month of your birthday + 1 day off for each anniversary of the year worked.

**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation

**CAREER GROWTH**:Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

**CULTURE**:An exciting and supportive atmosphere with ambitious people from around the world

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- Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qua