Associate Content Design Specialist

JOB OVERVIEW

The Associate Content Design Specialist must check content in various languages to ensure it does not contain any design error. He/she must track omission, inaccuracy, inconsistency, and visibility errors coming from OCR, translation, and DTP tasks. It may entail correcting, removing, adding, and formatting portions of content to make the source content ready for translation and the translated content meaningful prior to delivery to local customers. He/she works effectively with other members of the IQVIA Language Solutions team as well as with external resources to deliver high-standard services. The Associate Content Design Specialist may also coordinate efforts from several Associate Content Design Specialists when it is needed to meet project requirements. He/she enjoys working in a dynamic and fast-paced environment and he/she is a strong team player who always remains result-oriented. The Associate Content Design Specialist works closely with the Content Design Team Lead, the Content Design Associate Director, the Head of Operational Excellence, and Resource Managers and Project Managers as well as with internal and external stakeholders as appropriate.

RESPONSIBILITIES

•    Be a key contributor to deliver on translation effectiveness commitments to stakeholders and clients

•    Check content in one or several target languages and spot design and formatting issues according to guidelines and source content requirements

•    Analyze and eliminate all correctness and usability issues to meet quality requirements and deadlines

•    Work with Project Managers to ensure that the nature and the number of quality issues are collected and incorporated in performance metrics and trend analysis

•    Act as a link between Project Managers, reviewers, and post-editors as necessary to solve issues quickly and effectively

•    Ensure that identified issues are defined and described clearly to inform assigned Project Managers and linguists and increase their level of performance and engagement

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

•    Fluency in English – written and spoken

•    Native or near native fluency in another language, including vocabulary, terminology, syntax, grammar, and spelling

•    Experience proofreading, editing, formatting validating content in at least two languages including the mother tongue is a strong asset

•    Experience as a translator, a linguist and/or a DTP specialist is a strong asset, yet not a must

•    Experience in project management is a strong asset, yet not a must

•    Proven experience working with projects involving large amounts of content is desirable

•    Knowledge of software QA, QC, DTP and/or OCR methodologies, tools, and processes is beneficial

•    Experience working in international environments is beneficial

•    Experience using CAT tools or content editing tools is beneficial

•    Experience mentoring people and coordinating team efforts is beneficial

•    Strong verbal and written communication skills

•    Continued attention to detail and problem-solving actions

•    Ability to work independently and proactively, as part of a team and with diverse teams.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

•    Bachelor's degree, ideally in a linguistic, business, or scientific field OR at least 2 years of experience.

PHYSICAL REQUIREMENTS

•    Extensive use of keyboard requiring repetitive motion of fingers.

•    Extensive use of telephone and face-to-face communication requiring accurate perception of speech.

•    Regular sitting for extended periods of time.

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