Senior Collections Specialist

Há 3 dias

Rio Grande do Sul, Brasil Team Sava Tempo inteiro

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

Our partner is ButterflyMX, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.

**Job Summary**

We are looking for a **Senior** **Collections Specialist** to contact customers and collect outstanding invoices. You will struck a balance between maintaining trustful relationships, and ensuring timely payments of outstanding balances. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Working hours**:1 - 9pm**

**We offer**:

- Opportunity to work on a great product
- Remote / Pet-friendly office
- Provided equipment and technology in support of remote work
- Private healthcare insurance for you and your family
- Team building events

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.
- Check out our _Careers_ page for more information on how we work_
- _

**Responsibilities**:

- Contact customers to collect overdue payments
- Maintain records of contacts and attempted contacts with customers
- Investigate historical data for each debt or bill
- Support timely debt payments and resolve billing issues
- Research and resolve payment discrepancies
- Assist with AR reporting and analysis
- Receivable performance review
- Reconciling customer accounts
- Assist in other AR / billing tasks
- Ad-hoc tasks

**Requirements**:

- 3+ years of experience as a Collection Specialist or in a similar role
- Good command of the English language
- Excellent communication skills (written and oral)
- Proficiency in Microsoft Office suite (Word, PowerPoint, Excel
- vlookup, pivot table)
- Familiarity with billing procedures and collection techniques
- Comfortable working with targets
- Experience with using data to drive decision making
- Patience and ability to manage high volume of customer requests
- Problem-solving skills

Sounds like an exciting challenge for you? Then these are the next steps:
**Hiring process**:
1. You let us know that you find this role interesting by sending us your CV

2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your experience, expectations and plans

3. We organize interviews where you get the opportunity to meet the rest of the team you would be working with

4. We think we are a great match, send you a job offer, you agree and accept :)

Looking forward to hearing from you

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