Collections Team Lead

Há 22 horas

Rio Grande do Sul, Brasil Team Sava Tempo inteiro

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

**Job Summary**

We’re looking for a **Collections Team Lead** to oversee the collections process and lead a dedicated team. In this role, you’ll ensure timely follow-up on outstanding balances while maintaining strong and respectful client relationships. We’re looking for someone with excellent communication and negotiation skills who enjoys working with people and supporting team success.

Working hours**:1 - 9pm**

**We offer**:

- Opportunity to work on a great product
- Remote / Pet-friendly office
- Provided equipment and technology in support of remote work
- Private healthcare insurance for you and your family
- Team building events

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.
- _

**Responsibilities:**
- Improving and overseeing the collections process
- Training and educating new team members
- Monitoring and measuring key performance indicators (KPIs)
- Contact customers to collect overdue payments
- Maintain records of contacts and attempted contacts with customers
- Investigate historical data for each debt or bill
- Support timely debt payments and resolve billing issues
- Research and resolve payment discrepancies

**Requirements**:

- Extensive experience as a Collections Specialist or in a similar role
- Experience as a Team Lead / Project Manager / Project Coordinator
- Excellent communication skills (written and oral) in English
- Proficiency in Microsoft Office suite (Word, PowerPoint, Excel)
- Knowledge of billing procedures and collection techniques
- Comfortable working with targets
- Patience and ability to manage high volume of customer requests
- Problem-solving skills

Sounds like an exciting challenge for you? Then these are the next steps:
**Hiring process**:
1. You let us know that you find this role interesting by sending us your CV

2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your experience, expectations and plans

3. We organize interviews where you get the opportunity to meet the rest of the team you would be working with

4. We think we are a great match, send you a job offer, you agree and accept :)

Looking forward to hearing from you

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