Customer Experience

Job ID

**75558**

**Job Title: Customer Experience Specialist**

**City: Cotia, SP**

**Work Model: Hybrid**

**Clevel: K**

As a **Customer Experience Specialist** you will be responsible for provide essential support with a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse customers and internal teams.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

**Your key responsibilities**
- Ensure an effective & efficient order-to-cash process.
- Keep customer requirements updated in our system.
- Build an intimate relationship with DSM-Firmenich customers & internal stakehorlders.
- Provide regular reports, information to stakeholders.
- Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary.
- Manage daily escalations & issues.
- Open, follow up customer’s non-conformities.

**You Bring**
- B.S degree in Supply Chain, Business Administration, Economics or related field.
- Customer care related experience.
- Fluent Portuguese, Advanced level of Spanish and Intermediate level of English.
- Pro-active, positive attitude, responsible and willing to learn.
- Excellent communication skills and team spirit.

**We Bring**
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
- A space to grow by encouraging and supporting curiosity and an open mindset.
- A culture that prioritizes safety and well-being, both physically and mentally.
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- A flexible work environment that empowers people to take accountability for their work and own the outcome.
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity.
- A firm belief that working together with our customers is the key to achieving great things.
- An eagerness to be one team and learn from each other to bring progress to life and create a better future

**How to apply**

**Equal opportunities commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

**About dsm-firmenich**

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.