Administrator

Há 2 dias

Porto Alegre, Brasil HCL Technologies Tempo inteiro

**Job Summary**:
**Location**:
Sao Leopoldo

**Project role**:
Administrator

**Qualification**:
B-Tech

**Experience**:
2.5-5 Years

**Skills**:
Desk Side Services

**No. of positions**:
1

**Job description**:
Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows XP, Windows 7, Microsoft Office, Dell Computers, Networked Printers, Blackberries and other mobile devices. He will be responsible for receiving inquiries and issues from users and using your expertise to determine the root cause of incidents. He will install, configure, troubleshoot, diagnose and resolve issues with PC s, laptops, network connectivity, printers and peripheral.

Other responsibilities of the PC Technician role include: Antivirus Installation, Configuration and troubleshooting any issues. Interfacing directly with internal customers with a professional and positive demeanor Updating ticketing system to reflect work in progress or completed Handling printer deployments and resolving break/fix issues Managing PC relocation per Move/Add/Change requests Installing and upgrading hardware and software Supporting Blackberry/air card/wireless devices Setting up and supporting VPN accounts Submitting orders for parts On-Call support during weekend

To maintain high login Efficiency (Availability) for customers.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

  • Administrator

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil HCL Technologies Tempo inteiro

    **Job Summary**:**Location**:Sao Leopoldo**Project role**:Administrator**Qualification**:B-Tech**Experience**:2.5-5 Years**Skills**:Desk Side Services**No. of positions**:1**Job description**:Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows XP, Windows 7, Microsoft Office, Dell...

  • Business Agility Jira Analyst

    2 semanas atrás

    Porto Alegre, Brasil Azion Technologies Tempo inteiro

    Provide insights and work together with the Business Agility and Data science teams to create metrics and KPIs to drive the company strategy. - Configure and maintain the production of our Jira environments. - Work with internal stakeholders to enable custom issue types, workflows, fields, dashboards, and reports. - Create and manage JIRA assets, including...

  • Expert Linux System Administrator Needed

    Há 4 dias

    Porto Alegre, Brasil Bebeeadministrative Tempo inteiro

    Linux Systems AdministratorAs a key member of our team, you will play a critical role in leading production and project support for Linux environments.Your primary responsibilities include:Leading L2/L3 production and project support for Linux environmentsManaging installations, patching, migrations, and scripting (Shell & Perl)Troubleshooting...

  • Aws Administrator

    Há 6 dias

    Porto Alegre, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!!Here you can transform your career!Why to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to...

  • Basis Administrator

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better****Please attach your resume in English.****PURPOSE AND OBJECTIVES**The S/4HANA Cloud Delivery department - as part of the P&I organization - is responsible for the complete life cycle management (planning, production, and operations) of SAP's S/4HANA Cloud & Integrated Business Planning (IBP) Software as a Service (SaaS)...

  • Basis Administrator

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better****Please attach your resume in English.****PURPOSE AND OBJECTIVES**The S/4HANA Cloud Delivery department - as part of the P&I organization - is responsible for the complete life cycle management (planning, production, and operations) of SAP's S/4HANA Cloud Software as a Service (SaaS) solutions.The S/4HANA Cloud Delivery...

  • AWS Administrator

    Há 7 dias

    Porto Alegre, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Expert Linux System Administrator Needed

    Há 7 dias

    Porto Alegre, Brasil beBeeAdministrative Tempo inteiro

    Linux Systems Administrator As a key member of our team, you will play a critical role in leading production and project support for Linux environments. Your primary responsibilities include: Leading L2/L3 production and project support for Linux environments Managing installations, patching, migrations, and scripting (Shell & Perl) Troubleshooting...

  • SAP Basis Administrator

    1 semana atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **Please attach your resume in English.** **PURPOSE AND OBJECTIVES** The S/4HANA Cloud Delivery department - as part of the P&I organization - is responsible for the complete life cycle management (planning, production, and operations) of SAP’s S/4HANA Cloud & Integrated Business Planning (IBP) Software as a Service...

  • Senior Postgresql Database Administrator

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Luxoft Tempo inteiro

    Project Description: Our Client is one of the largest CPG companies is modernizing their IT landscape towards Cloud infrastructure. As part of this program multiple applications are impacted with strategic changes across portfolio. We are looking for strong DBA to support program with the Postgre SQL experience to join our team of professional engineers...