IT Support Specialist

**IT Support Specialist**:
**Who We Are**:
In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across the globe, we continue to partner with the world's leading brands, such as the NBA, Capital One, HBO, PepsiCo, Domino's and more, to design, build, and transform their digital products and strategies. We're looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients.

**Location**:
Join our dynamic team in the heart of São Paulo, Brazil, at our vibrant Bairro da Consolação office. With the flexibility to live anywhere within the city's diverse neighborhoods, this on-site role provides an exciting opportunity to immerse yourself in São Paulo's rich culture and bustling metropolitan life.

**The Opportunity**:
Our IT Support team provides world class support, no matter the technical need. As an IT Support Specialist, you'll serve as one of the primary points of contact for all things IT. A true jack-of-all-trades, you'll be the go-to for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that keep Poatek running.

**Responsibilities**:

- Effectively work with technical and non-technical end-users to resolve software and hardware issues
- Administer and support the latest versions of MacOS and Windows
- Resolve A/V and conference room issues (Zoom, Meet, etc)
- Collaborate with our IT team in other locations to orchestrate cross-site company-wide meetings
- Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
- Troubleshoot complex issues in person and virtually
- Manage and purchase IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
- Manage accounts across multiple offices (e.g. G-Suite Console)
- Understand networking fundamentals and will be our onsite hands for core networking issues (switching, routing, WiFi access points

**Qualifications**:

- Experience providing second or third-tier IT technical support
- A familiarity with help desk ticketing systems (e.g. Jira Service Management)
- Track record of continuously learning new technologies and a drive to seek answers via research to obscure issues
- Ability to effectively communicate technical concepts to technical and non-technical end-users
- You're extremely organized and possess a belief in documentation
- A self-starter that can operate independently or collaboratively with IT colleagues across offices
- An eye for detail and a drive to find root cause issues rather than just band-aid fixes

Even if you don't have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We're committed to building a diverse company that reflects the diversity of our users. We're committed to growth-mindset.

**Bonus Points**:

- Studying or Graduated in Redes de Computadores, or holding a Tecnólogo or Bacharelado degree.

**Why Poatek?**:
**What We Offer**:

- Be part of an innovative consultancy with a human-centered and culture with opportunities for ownership and professional growth
- Competitive salary and benefits package (annual bonus)
- Opportunity to work on innovative agile projects with other high-performing, passionate team members from all over the globe (international travel opportunities)
- Collaborative work environment that encourages continuous learning and professional development (including English classes, support in national and international courses,
- Flexible work hours and autonomy
- Voucher for health activities, food allowance, in-office snacks, drinks, and games

If you love IT as much as we do, we look forward to meeting you
- Equality is a principle here at Poatek. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability._

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