Junior Vip Specialist

Há 7 dias

Porto Alegre, Brasil KTO Tempo inteiro

We are looking for a motivated and customer-focused individual to join our VIP team as a Junior VIP Specialist. In this position, you will play a key role in supporting the VIP team by ensuring that our high-value clients receive exceptional service. You will help maintain and grow relationships with VIP customers, assist in managing personalized campaigns, and provide insights to enhance the VIP experience.

**MAIN RESPONSIBILITIES**:

- Customer Relationship Management: Assist in maintaining relationships with VIP customers by responding to inquiries and resolving any issues in a timely and professional manner.
- VIP Campaigns & Promotions: Support the VIP team in executing personalized promotions and campaigns tailored to high-value clients. Ensure all communications are delivered on time and aligned with the brand's strategy.
- Reporting & Analysis: Assist in tracking and reporting VIP activity, providing insights into customer behavior and campaign performance. Help identify opportunities to improve VIP engagement and retention.
- Liaison with Other Teams: Work closely with other departments, such as Marketing, CRM, and Customer Support, to ensure VIP customers receive consistent and high-quality service across all touchpoints.
- Account Management: Assist in identifying VIPs, monitor their activity and make sure we are proactively engaging with them to understand their needs and ensure they are receiving the appropriate level of service.
- Event Coordination: Help organize and coordinate VIP events, ensuring a seamless experience for clients. This includes managing invitations, logistics, and follow-up communications.
- Customer Insights: Collect feedback from VIP customers and provide recommendations to improve the overall VIP program and customer experience.

**EXPERIENCE & QUALIFICATIONS REQUIRED**:

- Education: Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field. Relevant internships or experience in customer service or hospitality is a plus.
- Skills: Strong interpersonal and communication skills, with the ability to build and maintain relationships with high-value customers. Excellent organizational skills and attention to detail are essential.
- Customer-Centric Mindset: Passionate about delivering exceptional customer service, with a proactive approach to anticipating VIP clients’ needs.
- Multitasking Ability: Capable of handling multiple tasks simultaneously in a fast-paced environment.
- Tech Savvy: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is required. Familiarity with CRM tools and data analysis is a plus.
- Languages: Fluent in English, with strong written and verbal communication skills. Knowledge of additional languages is an asset.
- Passion & Enthusiasm: A keen interest in the iGaming or entertainment industries is desirable, along with the drive to grow in the VIP management field.

At KTO, diversity isn't just a buzzword - it's our strength. We're all about creating an inclusive environment where everyone feels valued and empowered. Together, we're not just working on projects - we're making a real impact in our communities. Join us in celebrating diversity and driving meaningful change

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