Customer Support Specialist
1 dia atrás
**Who are we**
We have been working on the Eastern European market for more than 10 years, but with the same persistence of a startup and love for our users, we create wow functionality, develop new products and provide the best support in the world 24/7
At the moment we are looking for a Support Specialist to take care of our customers in the South America region.
**What you will need to be successful**:
- Have at least 1-year experience in technical support
- Have experience in communicating with clients both in chats and on the phone
- Readiness to work with flexible days off
- Basic knowledge of HTML, API, and logs
- Strong communications skills native/fluent in English
- Strong critical thinking, problem-solving, and self-learning ability
**What you will be responsible for**:
- Handle both technical and non-technical incoming customers requests
- Web service support (including manual content moderation)
- Work alongside L2/L3 in case of crucial technical issues
**What do we provide**:
- Fully remote work
- Paid vacation, sick leave
- Salary is pegged to the dollar
- 100% paid 2-week onboarding training
- Unlimited work contract
- A young and friendly team
**Interview process**
Acquaintance ⏩ English check ⏩ Test task ⏩ Interview ⏩ Offer
**Salary**: R$4,000.00 - R$8,000.00 per month
**Experience**:
- support IT products (preferred)
**Language**:
- English (required)
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